FAQ

 

We ask for your understanding that due to the given circumstances there may be delays in delivery. Please support our employees, suppliers and subcontractors with your patience. What impact does the current situation have on decathlon? Your most frequently asked questions here:


Some of our stores are offering to their customers the drive-in service. With this delivery method you can reserve sport articles that are in store and pick them up at the parking of the store once an appointment has been made. Payments are made via debit or credit card or via Twint, we do not accept any cash payment in order to comply with sanitary hygiene measures. More information here.

Yes, you can still place your orders on decathlon.ch, and have them delivered to your home. Our teams make every effort to guarantee the best delivery times.

Over the past few days there have been stories circulating online that the Easybreath mask can be used to protect against the Coronavirus, but we must be clear that it has not been designed for this purpose.

It has been designed by our team as a snorkeling mask and we do not recommend making any modifications to it for yourself that could impact the flow of air into the mask. Please note that In case of use for other purposes than swimming or snorkeling, and/or in case of alterations made to the product, Decathlon Switzerland accepts no liability for any form of loss or injury caused.

But regarding the situation, and because Decathlon feels concerned like anybody to fight the Covid-19 and promote good health, at the same time, and in the interest of total transparency, Decathlon teams around the world are assisting technical experts with tests to see whether the mask may or may not be adapted to help in this fight against COVID-19 by sharing 3D drawings of the Easybreath mask. We will keep our customers informed of the evolution of these tests.

Please take care of yourself and your family

Your Decathlon Team

We will send you a personalized communication as soon as possible to inform you of the deadline and the method of recovery.

Yes, we organize ourselves to secure our supplies and offer you, permanently and in sufficient quantities, all the products you want.

We will send you a personalized communication as soon as possible to inform you of the deadline and the method of recovery. You can now pick up your product in our DRIVE-IN stores.

We invite you to keep your proof of purchase, to return the product to us when our stores reopen: we will naturally show understanding if your return is made outside the deadlines set out in our return policy.

We will send you a personal message, but the return of your rentals can take place after the reopening of the shops. No extra charge will be made for late returns. Disregard the initial return date, we will naturally show understanding if your return is made outside the deadlines set out in our return policy.

We will send you a personalized communication as soon as possible to inform you of the delay and the method of recovery. You can now pick up your product in our DRIVE-IN stores.