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from our warehouse in Switzerland
from our European warehouses
Products in stock in our warehouse in Switzerland are delivered within 3 working days. Some products are stored in our central warehouse and will be delivered within 12 working days. The delivery times for each product are indicated on the product sheet directly. Your order will be sent at once, there is no separate shipment. If an item in your order comes from a European warehouse, the delivery time for the entire order will be 12 working days.
If your order is late, you can check the delivery status by contacting our Customer Service at 032 756 70 70 or by email at firstname.lastname@example.org.
All our prices include customs duties and VAT. We wanted to set up transparent prices for our customers, you will only have to pay what you see displayed: the price of your items and shipping costs of CHF 59.- if your order contains large items. Shipping is free of charge if it is a small package. We take care of all customs formalities and pay all taxes (VAT and customs duties).
Opening of our warehouse in Switzerland
Since November 2019 we ship your ecommerce orders from our central warehouse in Onnens (VD). All your parcels from Onnens are shipped by the Swiss Post within 3 working days.
Livraison à domicile
Retrait en magasin
Click and collect
Bulky parcels are delivered by our carrier Swiss Post to the outside door of your home on the ground floor. Swiss Post will inform you by SMS about the delivery date of large parcels.
The carrier does not deliver to the upper or lower floors of an address. The shipping costs for delivery of bulky parcels are CHF 59.-
The bikes are delivered pre-assembled and have to be assembled by yourselves, all you have to do is put the handlebars straight and mount the pedals. We advise you to choose delivery to one of our Decathlon shops (Click and Collect) if you wish to have the assembly done by our cycling experts.
Pedals: please pay special attention to the direction of the pedals: the right pedal (engraved R as Right) must be screwed on the right, and the left pedal (engraved L as Left) on the left.
The handlebars will be turned to the side for transport. Please put it back straight and tighten it.
Order online, pick up free of charge in our 23 stores in Switzerland !
Simple, fast and free!