We only ship to customers who reside in Switzerland.

We will email you once your order leaves our warehouse. You will then be able to track your order through your account or directly on the carrier website.



For products stocked in our Swiss warehouse, delivery time is 5 to 6 working days. For products stocked in our European warehouse, delivery time is 8 to 9 working days. The delivery time is indicated on the product page.

Please note that all our products prices include VAT and custom fees, so you have nothing to pay upon delivery!


The delivery of large parcels, insured by our carrier Swiss Post is carried out at the outside door of the address, on the ground floor.
The carrier does not deliver to the lower or higher floors of an address.


Bicycles aren’t assembled. We strongly recommend you to choose the click & collect option, where your bicycle will be set up by a Decathlon bike expert. 

Pedals: Caution has to be taken as to which pedal has to be screwed on which side. Letters R (Right) and L (Left) are engraved on the pedals for an easier assembly.

Handle bar: The handle bar will be set up on the side, you will only have to tighten it. 

Do not hesitate to contact us if you need further information.