Our customers rate their satisfaction

    4.33 / 5
    507 users on 552 recommend this site
    Write a review
    • David (Switzerland)

      03/12/2017
      Excellent service. Packaging issue addressed quickly and positively. Impressed.
    • Ioannis (Switzerland)

      02/12/2017
      Alles gut gelaufen, size fitting, delivery, price
    • Sarah (Switzerland)

      02/12/2017
      I placed my order on Saturday and emailed immediately hoping to add another item to my order (to avoid the extra shipping by placing another order). The decathlon representative didn’t respond until Monday and simply said it was too late for her to do anything because the order had been dispatched. This wouldn’t happen with other online retailers.
      Response of the Team Decathlon
      Good afternoon,

      Thank you for your time and the review ! 

      I am really sorry that we have not been able to add an item to your order.

      Our team does not work on Saturday and Sunday and as we read your message on Monday , it was to late :(

      I hope you will give us a second chance !

      Victoire - TEAM Decathlon
    • Amal (Switzerland)

      29/11/2017
      Adeline Was very helpful and reactive.
    • Bruno (Switzerland)

      24/11/2017
      My order was very smooth and easy. The internet interface worked well. I received an immediate automatic update. Several days passed, and then I wrote an email to customer service, just to make sure that the order was OK. I received a very quick, polite, personal response. Then, a few days later, I received an notification that my order had shipped. Then, finally, I received the order. Everything was perfect, and the quality was high. Thanks!
    • Magdalini (Switzerland)

      24/11/2017
      pity to have to pay fir shipping fees within switzerland.
    • Wojciech (Switzerland)

      24/11/2017
      Great quality of sportów equipment for low price!
    • Sibylle (Switzerland)

      22/11/2017
      Schnell, super, gerne wieder!
    • Magdalini (Switzerland)

      22/11/2017
      Great sortiment. Good prices. A bit slow delivery service but reliable. Unfair that delivery fees and return fees must be paid by the client. Decathlon should have special arrangments with delivery company so to taker over these
    • Ines (Switzerland)

      19/11/2017
      The delivery should be faster...
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