Our customers rate their satisfaction
4.35 / 5
657 users on 714 recommend this site
Hari (Switzerland)08/10/2017Response of the Team DecathlonHello Hari,
Thank you for your feedback!
We are actually working on this to make our delivery time faster soon!
Thanks for your patience and have a nice day!
Jenny (Switzerland)05/10/2017Response of the Team DecathlonHello Jenny,
You are right, the process you mentionned was not ideal and we decided to leave this option active only for customers who live close to the store.
I'm sorry if it caused you any inconvenience.
About the price of the Bath Poncho Towel, we really try to stay closer as possible to the french price but for a matter of customs and taxes, it's not always possible for every articles for now on.
Our prices are set to evolve in the coming months and we try to find the best solutions to give you the best prices.Let me know if you need any further information.
Ramesh (Switzerland)04/10/2017Response of the Team DecathlonHello Ramesh,
I'm sorry to read that you still don't have your order!
With the tracking link you received by email, I can see that the Post has returned your order back on September 26 (so 5 working days after your order) for the reason Distribution unsuccessful.
You may want to contact them to know if they still have your packet and if there is any problem with your delivery address.
Let me know if you need any help!
Adeline - Team Decathlon
Pascal (Switzerland)03/10/2017Response of the Team DecathlonDear Pascal,
Thanks a lot for your feedback. I am very sorry that you find our delivery costs too expensive. From an order amount of 120 CHF we offer free home delivery of all our products.
Hope to see you soon again on www.decathlon.ch
Johanna - Team DECATHLON