General Terms and Conditions for Online Purchases at Decathlon

These General Terms and Conditions of Sale (hereinafter "GTC") apply between Decathlon Sports Switzerland SA, CHE-106.127.042, 1214 Vernier* (hereinafter "Decathlon" and "we") and any person (hereinafter "Client" or "you") who places an order for an item and/or a service (collectively the "Items") offered by Decathlon on www.decathlon.ch (hereinafter the "Website").

Third parties also offer products for purchase on the Website. These offers are made within the framework of our Marketplace offer. For these offers, Decathlon is not the seller of the goods. Consequently, these GTC do not apply to Marketplace offers. In the case of Marketplace offers, the third party selling the products is indicated under the mention "Sold and shipped by [...]". Furthermore, third parties may sell second-hand items on the Website. These GTC also do not apply to second-hand item offers from third parties.

*Returns are not accepted at this address.

The Items presented on the Website do not constitute proposals for the conclusion of a contract, but rather invitations to customers to order Items or to submit purchase offers to Decathlon. A purchase offer from the Client is made when the Client adds an item to the shopping cart, selects the payment method, and clicks the "Pay" button. A sales contract for an Item is concluded as soon as Decathlon confirms the acceptance of the offer to you by email. After the conclusion of the contract, the Client is bound by it and can no longer modify it unilaterally. The provisions of Article 4 regarding the right of return remain reserved.

The Client receives written notification when the ordered Items have been shipped. If the Client has chosen in-store delivery, they will receive an email when the ordered items are ready for collection in-store. Decathlon reserves the right to refuse the execution of concluded contracts, in whole or in part. In such cases, the Client's rights are limited solely to the refund of payments already made. If, for an order comprising several Items, Decathlon refuses a purchase offer from the Client concerning one or more Items or does not execute the contract concerning one or more Items, this does not affect the purchase offer or the contract concerning the other Items. Decathlon reserves the right to accept orders only from persons who have a Decathlon Account.

The prices displayed on the Website may differ from the prices in Decathlon stores. It is also possible that prices may change after a purchase. In such cases, the price displayed to the Client at the time the sales contract is concluded is the one that applies. The prices of the Items displayed on the Website are exclusive of shipping costs or potential costs for specific packaging, and exclusive of the costs for additional services ordered by the Client, such as, for example, assembly costs requested by the Client. These latter costs are displayed to you on the summary page before finalizing the submission of the order.

Shipping costs in Switzerland amount to CHF 7.00 for standard delivery. If the order value exceeds CHF 50.00, or if the Items are ordered for in-store pickup, no shipping costs are charged. For the calculation of the order value, only the value of the purchased Decathlon Items is taken into account; the value of Marketplace products is not included. For parcels over 30 kg or with a volume exceeding 2.5 m in length or a circumference of more than 4 m, home delivery costs CHF 49.00 for "curbside delivery by appointment." For certain products, delivery to the apartment door (including transport via stairs), to a specific room, and/or home assembly are also offered for an additional fee.

More detailed information on delivery costs is available here: https://www.decathlon.ch/fr/Delivery-page_lp-HUMAEJ 

Additional shipping costs may apply for Marketplace offers. The corresponding costs are indicated to the Client during the ordering process.

The Client can pay for their purchases via credit card (Visa, Mastercard), Twint, PostFinance, or via an invoice payment service (CembraPay or Klarna). Links to third-party services are neither owned nor controlled by Decathlon. Consequently, we have no control over and assume no responsibility for their content, privacy policies, etc.
The client may also use a Decathlon gift card issued in Switzerland for purchases on the Website.

If you pay by credit card, Twint, PostFinance, or a gift card, the debit is made as soon as the purchased items are handed over by Decathlon for shipment.

Payment by invoice is reserved for clients aged at least 18 and offers the possibility to buy Items and pay for them only after the conclusion of the contract. 

The invoice amount is due 20 days after receipt of the Items for a payment with Cembra and 30 days for an invoice payment with Klarna. Decathlon reserves the right to refuse payment by invoice for certain purchase offers. In the case of payment by invoice, there is a debt assignment to our payment service providers CembraPay AG or Klarna Bank AB. Decathlon remains the seller of the goods.

If you wish to return items purchased on invoice, you have two solutions:

• If the invoice is paid: You can return Items to a Decathlon store in Switzerland or by mail. The refund will be processed via CembraPay or Klarna.
• If the invoice has not yet been paid: You may return the Items either to a Decathlon store of your choice in Switzerland or by mail. These Items will be deducted from the invoice without the invoice being reissued. The payment deadline for your invoice is not extended by the announcement of a return. In the case of payment by invoice, there is an assignment of the claim from Decathlon to CembraPay AG or Klarna Bank AB.

Payment in three (3) interest-free installments is offered by the payment service provider Klarna Bank AB and is subject to Klarna's GTC, which are deemed accepted upon selecting this payment method. There is an assignment of the purchase price claim from Decathlon to Klarna Bank AB. This payment method requires a valid debit or credit card to be on file. The first partial payment is debited upon the conclusion of the sales contract. The remaining two partial payments are automatically debited from the registered debit or credit card after 30 and 60 days respectively, which you authorize Klarna to do.

We reserve ownership of the Items you have purchased until full payment of the purchase price. Decathlon reserves the right to enter the retention of title in a public register maintained for this purpose. You agree to provide support for such a procedure.

You have the right to return Items ordered through your Decathlon Account. The return period is 365 days from receipt of the order. A return is not possible for products that:

• Are not clean or emit an odor (detergent, tobacco, etc.).
• Have not been properly maintained, have been used inappropriately, worn, personalized, or intentionally damaged.
• Are missing care or material labels.
  Are perishable goods (food, drinks, supplements).
• Are gas bottles, safety products without labels/with wear, chemicals, or knives without original packaging.

You may return an order either by dropping it off at a Decathlon store or by returning it by mail.

Return to a Decathlon Store in Switzerland
You can complete your return at the checkout counter of any Decathlon store in Switzerland. It is not necessary to register in advance for an in-store return.

Return by Mail
The return must be registered on your Decathlon Account for the corresponding order. You can find further information regarding our return policy HERE.

Returns by mail for products sold and shipped by Decathlon must be sent exclusively to the following address:
Decathlon Sports Switzerland SA
Rue des Champs du Port 2
1425 Onnens VD

The shipping costs for returning products are always the responsibility of the Client.

You are free to choose the shipping method and may decide whether or not to take out insurance against loss, theft, or damage to your parcel. We decline all responsibility if we do not receive your parcel. We recommend choosing a shipping method with tracking.

Processing time : Subject to compliance with the steps of your return procedure, the refund will be made within 14 days following receipt of the items by Decathlon. The actual refund date may be postponed until physical receipt of the product or until you provide proof of shipment.

General refund terms
By default, refunds are issued to the original method of payment used when placing your order. Processing conditions and timeframes depend on the chosen payment method.

If a refund to the original payment method is not possible, you will receive an email to arrange an alternative solution.

Refund of shipping costs: In the event of a partial return of your order, the shipping costs originally paid when placing the order are non-refundable.

Refund for payment with a gift card:
A new digital gift card will be generated and sent to you by email. Please note that this gift card is personalized and can only be used with the customer account linked to this refund.

Refund for a purchase with payment by invoice:

• The amount of the returned items is deducted from your overall invoice. You only pay for the items you decide to keep.
• Payment deadlines and reminders: Simply declaring a return does not extend the payment deadline for your invoice. Once this deadline has passed, an automatic payment reminder will be sent to you. If you plan to make your return later, while remaining within the authorized return period, we strongly advise you to pay your invoice in full to avoid any potential reminder fees.
• If you have already paid your invoice before making the return, our external billing partner will handle your refund directly.

As a general rule, ordered Items are delivered or made available within the delivery period specified in the acceptance confirmation or, if no delivery period is specified in the acceptance confirmation, within a maximum period of 60 days following the acceptance confirmation. You will be informed of your order's shipment via email.

If an Item is temporarily unavailable, the Client will be informed. Delivery times communicated by Decathlon to the Client are indicative only. Deliveries made after the communicated delivery times are not considered late deliveries. Consequently, the Client is not entitled to any compensation in the event of a delay. Decathlon is not responsible for the actions of its agents, including the Post Office or any external delivery service responsible for the delivery of the Item.

Items are delivered, at the Client's choice, to their address, to a Decathlon store, or to another pick-up point offered by Decathlon. Deliveries outside of Switzerland and Liechtenstein are not possible.

In principle, delivery is made "curbside." Please note that the postal service provider is authorized to leave a parcel in the mailbox if it fits.

If you are absent during delivery by the Post, you can collect your parcel within seven (7) days at the location indicated in the shipment tracking. After this period, the parcel will be returned to Decathlon. The order will then be considered cancelled, and the amount of your order will be refunded after the deduction of shipping costs (see Article 4.3).

In the case of delivery by appointment (heavy and bulky items), the delivery service will contact you directly to agree on a delivery time. If you are absent on the agreed date, you will be charged for any additional costs incurred by the delivery service.

If the Client does not collect the ordered Items (pickup at a Click & Collect point mentioned in the order confirmation) within 14 working days from the date agreed upon in the confirmation email, Decathlon reserves the right to put the ordered Item back up for sale and/or to terminate the contract. For "C&C 1h" (1-hour Click & Collect) orders, the goods must be collected within 48 hours, failing which they will be put back for sale and Decathlon may terminate the contract.

As a Client, you must immediately inspect the purchased Items upon receipt and report any defects to Decathlon without delay. Your warranty rights for hidden defects expire two years after the purchase of the Item. Any manufacturer warranties of longer duration remain reserved.

In the event of a statutory warranty or manufacturer's warranty claim, you may return the Item to any Decathlon store of your choice in Switzerland or create a support request on our Website. If a defect is present, Decathlon may, at its discretion, repair the Item, replace it with an equivalent Item, or refund the purchase price via a gift card or in cash.

Returns that prove to be unjustified or abusive (for example, because there is no defect within the meaning of warranty law or in the case of expired warranty rights) will not be accepted and will be returned to the Client at their own expense.

If any provision of these GTC is found to be invalid or void, the remaining provisions shall remain fully valid.
These GTC are governed by Swiss law, excluding any conflict-of-law rules that refer to foreign law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. Unless the Client is a consumer within the meaning of Article 32 of the Swiss Civil Procedure Code (CPC), the place of jurisdiction is Lausanne, Switzerland.

For any question or difficulty relating to a purchase made or to be made on the Site, You can contact Our customer relations center by :
-Internet : Contact

If You already have a customer account You can go to the section "My account On our FAQ