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HOW TO RETURN AN ITEM?

Register my return online

Returns and Refunds: Everything You Need to Know

On this page, you will find all the necessary information to return a product.

⚠️ Important: The procedure depends on the seller of your item (Decathlon or Partner).

On decathlon.ch, you can buy:
Decathlon products: Sold and shipped directly by us.

Partner products: Sold by our partner brands. They are identified by the note "Sold and shipped by [Partner Name]" on the product page. 

📌 Please note: Partner products must be returned directly to the seller concerned and cannot be dropped off at a Decathlon store.

ℹ️ Return Address: Never send your parcel to the Decathlon headquarters in Geneva! Declare your return online to get the correct shipping address.

Return options

Type of Product to ReturnReturn PeriodReturn in a Decathlon Store (Free)Return by shipping
Online Purchase (Decathlon Product)365 days✅✅
Online Purchase (Partner Seller)30 days❌✅Direct return to the partner
In-Store Purchase (Decathlon)➡️365 Day (with customer account)
➡️30 days (with receipt)		✅❌

How to Make Your Return

Option 1: Return in a Decathlon Store (Free)

For which products?
Decathlon products only.
⚠️ Partner products cannot be dropped off in store.

How to do it?

1. Go directly to the welcome desk at the Decathlon store of your choice.
2. Present your product along with your proof of purchase (receipt, order number, or customer account). No prior online declaration is needed!
3. Refund: Immediate at the checkout (if purchased in store) or credited back to your original payment method (if purchased online)

Option 2: Return by Shipping

For which products?
All products (Decathlon and Partner).

How to do it?

1. Log into your customer account to declare your return using the "Make a return" button (also accessible from your purchase history).
2. Download and print the return label:

  • For a Decathlon product: It is sent directly to you by email and you can access it via your customer account under your return tracking.
  • For a Partner product: The label and specific instructions from the seller will be sent to you by email within 24 business hours.
3. Prepare your parcel: pack your product in its original packaging, place it in a sturdy cardboard box, and attach the label.

⚠️ Attention:
If you have multiple return requests for different sellers, use the correct label for the corresponding product. Each seller manages their returns separately.

A partner product cannot be returned to Decathlon.

4. Drop off your parcel: Go to the carrier indicated on your label (Swiss Post, DPD, etc.) and keep your proof of postage.
5. Refund: Processed within 14 business days after receipt of the parcel.

Do I have to pay return shipping fees?
Return fees are generally your responsibility. In case of a defect, an error on our part, or warranty claim, contact our customer service before sending anything back.

For Partner products: Fees and terms are set by each seller and can be viewed on their product page.

How to return a bulky product? (e.g., fitness machine)
If the product is too large or heavy to be sent by post, contact our customer service to arrange a home pickup.

Non-Returnable Items

Returns are not accepted for the following products:

  • Hygiene and product condition: Dirty, stained, or odorous products (tobacco, laundry detergent, etc.).
  • Use and wear: Poorly maintained items, improperly used items, items worn from normal use, personalized items, or intentionally damaged items.
  • Labels and packaging: Items missing composition labels, safety products showing signs of wear or missing labels, and knives without their original packaging.
  • Consumables and perishables: Food, drinks, dietary supplements, gas canisters, and chemical products.

Warranty on Your Products

Legal Warranty: All our Decathlon products come with a minimum 2-year warranty in case of manufacturing defects. Some Decathlon items are guaranteed even longer! The exact duration is specified on the product page and in the user manual.

ℹ️ Partner Products: Legal warranty and return conditions for partner sellers may vary. Please check the item's product page to verify its specific conditions.

🛠️ Does your product have a defect?
Contact us to report the issue with photos and open a warranty case.

Frequently Asked Questions

Can I return my Partner product together with my Decathlon product?

A combined return is not possible. Decathlon products must be returned to the Decathlon warehouse or brought to a Decathlon store. Partner products must be returned directly to the partner.

How long does it take for my return to be processed?

Upon receipt of your parcel, your return will be processed within 14 business days. A confirmation email will be sent to you once it is validated.

To speed up processing, please follow the return instructions and use the correct label for each seller if you have multiple parcels to send back.

When and how will I be refunded?

General Refund Terms
Refunds are made by default using the original payment method used for your order. Conditions and processing times depend on the chosen payment method.

Shipping Fee Refunds

  • In case of a partial return of your order, the shipping fees originally paid when placing the order are non-refundable.
Refund for Gift Card Payments:
  • A new digital gift card will be generated and sent to you by email. Note that this gift card is personal and can only be used with the customer account linked to this refund.
Refund for Purchase Paid by Invoice:
  • The amount of the returned items is deducted from your overall invoice. You only pay for the items you decide to keep.
  • Payment Deadlines and Reminders: Simply declaring a return does not extend your invoice payment deadline. Once this deadline has passed, an automatic payment reminder will be sent to you. If you plan to return your item later while remaining within the allowed return timeframe, we strongly advise you to pay your invoice in full to avoid potential reminder fees.
  • If you have already paid your invoice before making the return, our external billing partner will handle your refund directly.

Klarna Payment and Returns: How Does It Work?

Remember to declare your return directly on the Klarna app or website. This will pause your payment and prevent you from receiving unnecessary reminders while we process your parcel.

If you haven't paid in full yet, Klarna will cancel or reduce your remaining installments. If you have already paid, Klarna will refund you directly to your original payment method.

What should I do if my order is incorrect or defective?

Your satisfaction is our priority! If you notice a defect on an item or if you received the wrong product, contact our customer service directly with the following information:

  • Your order number
  • Photos and an explanation of the defect
  • An explanation of the error (ideally with the item number)
    If your parcel was damaged during delivery, please also send us photos of the damage.
  • Our team will do its best to find the most suitable solution. Please wait for our reply before returning the goods to us.

I haven't received my return label

For a Decathlon product: Once the return is registered in your customer account, a confirmation email is sent within 30 minutes. To download the label, click on the "Download return label" button in this email. You can also access your return label via your customer account under your return tracking.

For a Partner product (third-party sellers): Once the return is registered in your customer account, you will receive the return label and/or return procedure by email within 24 business hours.

We advise you to check your spam folder. If the label or return procedure is not received within the specified timeframe, please contact our customer service.

I want to exchange my product instead of getting a refund, is that possible?

No, a refund will be processed and a new order must be placed. For a Decathlon product, you can also go to a store to make an exchange (subject to availability) or to trigger your refund faster than returning it to the warehouse.

I bought a Decathlon product in another country. Can I exchange or return it in Switzerland?

Yes, in a Decathlon store, subject to stock availability and the condition of the returned product. We only accept Decathlon brand products. The return amount will be converted into Swiss Francs based on the exchange rate in effect on the day of the return and will be issued as a gift card.