Return shipping is free of charge.
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
- 30 days from the date of delivery of the order by the transport company. - Return shipping is free of charge. - Exchanges and returns of products sold by Gavelux srl are not possible in Decathlon stores and warehouses. - Information on the condition of the product: New - Information on the packaging: product packed in original packaging - Return address: Gave Lux Srl – Via Fratelli Cervi 64, 50013 Campi Bisenzio (FI) - Information on the reason for the return: indicate the reason for the return. - The seller will process a refund within a maximum of 4 days. - The refund will be made by the same means of payment as used for the purchase. If there is NO return label in the package: Go to your customer account on decathlon.ch and then click on "My purchases". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return. If a return label is included: 1. Pack your items securely in the original box. 2. Stick the return label in a visible place on the package. 3. Send the package to the return address indicated above.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time (processing + shipping): 1-4 days. Carrier: GLS, BRT, SDA, Poste Italiane, DHL, Asendia I have heavy or heavy products that are specially designed to be used by specialists. The instruction given to the terra/portone piano, please contact the customer to make an appointment. Customs duties are covered by us, so no additional costs will be charged to you.
