Delivery time (processing + shipping): 4-5 days Carrier: Planzer Bulky products: Delivery at the foot of the building Customs duties are covered by us, so no additional costs will be charged to you.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Company name: Indigo Sports S.L. Address: Av. Alacant 160, Puerta 4, 46702, Gandia, Valencia, Spain NIF / VAT number: ESB02708014 Phone: +34 960 397 060 Email: info@indigosports.es
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping is free of charge.
- 30 days from the date of delivery of the order by the transport company. - Return shipping is free of charge. - Exchanges and returns of products sold by Indigo Sports S.L. are not possible in Decathlon stores and warehouses. - Information on the condition of the product: the product must be unused, undamaged and without visible signs of use. - Information on the packaging: the product must be returned in its original packaging, with all accessories, labels and documentation. - Return address: Av. Alacant 160 Puerta 4, 46702 GANDIA, ES - Information on the reason for the return: the buyer must indicate the reason for the return when creating the return request. - The maximum refund period from delivery of the carrier is 4 calendar days. - The refund will be made by the same means of payment as used for the purchase. Go to your customer account on decathlon.ch and then click on "My purchases". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return.
