If the return is not due to a product defect, the return will be at the customer's expense, once the 30-day period has passed. In all other cases, we will pay the return shipping costs by sending a pre-paid return label to the customer.
The refund of the order will be made within 7 days of receipt of the package in our warehouse, and inspected by our logistics department.
The customer has a right of withdrawal within 30 days after receipt of the order to make a return request. Within this period, we will provide a pre-paid return label to the customer so that he can return his order. Nevertheless, the product will have to be returned imperatively in the original packing and not to present any trace of use, under penalty of not being completely refunded. A multilingual customer service will answer all customer questions within 24 hours. The return address is: 5a Industriestrasse, 77839 Lichtenau (GERMANY)
Each customer will benefit from 2 years warranty on all products. Spare parts are available for many of our products, at a price of 9.99 euros per piece. If the part is defective within the 2 years warranty period, we will replace the part free of charge. To receive a replacement part, please contact customer service via the Mirakl exchange interface or by email at: info@netsportique.com
Our delivery times are 2 to 4 working days from receipt of the order for packages under 30 kgs. We are able to deliver in 24 hours for metropolitan France for packages under 30 kgs. We work with several carriers. A specialized carrier will be used for packages over 30 kgs, the delay will be one week with an appointment of the carrier 24 hours before delivery. If the package shows signs of wear upon receipt of the order, the customer should notify the carrier directly.
