Standard returns: Return shipping is at your own expense. If you use our prepaid return label, a return fee of CHF 7.- will be deducted directly from your refund.
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Returns can be made within 30 days from the date the order is delivered by the courier. Return shipping is at your own expense. If you use our prepaid return label, a return fee of CHF 7.- will be deducted directly from your refund. Exchanges and returns of products SOLD BY are not possible in Decathlon stores and warehouses. Product condition information: new and packaged in the original packaging. Return Address: Asendia Returns Switzerland, C/O MyCargoGate AG Grindelstrasse 9, 8303, Bassersdorf To return a product, please register your return in your Decathlon customer account under “My Purchases.” and please indicate the reason for your return. The maximum refund period from delivery to the courier is 4 calendar days. The refund will be made using the same payment method used for the purchase.
RIGHT OF WITHDRAWAL You have the right to cancel your entire order within 30 days from the delivery date. You may return the order to us, and we will refund the cost of the items, the shipping costs (standard shipping), and the packaging costs in accordance with distance selling regulations. Please inform us by email that you wish to exercise your right of withdrawal. We will then send you the return instructions by email. WARRANTY AND PRODUCT RETURN POLICY (HIDDEN DEFECTS OR DEFECTS) The warranty applies to our products that show a defect (lack of functionality, product unsuitable for its intended use, missing features as presented online, partial or complete malfunction of the product, product failure), even in the absence of a contractual warranty. In the event of non-conformity, we undertake to replace the product. If we fail to meet this obligation, or in the case of a significant defect, we undertake to refund the full price paid or part of the price if you wish to keep the product. In the case of a hidden defect, this warranty applies if the defect renders the product unusable or limits its use to such an extent that you would not have purchased it, or would have paid a lower price for it. The warranty for hidden defects applies only if the defect existed prior to the sale. If a defect is identified, we undertake to replace your product as soon as possible or refund the purchase price. The minimum warranty period is 2 years.
Deliveries are generally made within 5 business days after dispatch. We cover the customs duties, so no additional charges will be billed to you. The carrier is Landmark Global.
