You cover the return shipping costs for standard parcels (e.g. smaller products up to 30kg). We will send you an unfranked return label. With this label, you save CHF 1.50 on shipping costs at the Swiss Post.
Solutions Manzinali – Resell_Lausanne Chemin de bas de plan 6, 1030 Bussigny, Suisse IDE : CHE-309.864.712 — TVA : CHE-309.864.712 TVA E-mail : reselllausanne@gmail.com (pas de support téléphonique)
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
30 days from the date of delivery of the order by the transport company. Return shipping is at charge of the customer (return label provided after validation of the return request). Exchanges and returns of products sold by Resell-lausanne are not possible in Decathlon stores and warehouses. Information on the condition of the product: The product must be new, unworn/unused, clean, and in resalable condition. Any signs of wear, use, washing, stains, odors, or damage may lead to a refusal of the return. Information on the packaging: The product must be returned in its original packaging (box/dust bag/tags/protective elements if applicable). The original packaging must be intact and suitable for resale. Please place the original packaging inside a shipping carton; do not tape directly on the product box/packaging. Return address: Solutions Manzinali, Chemin de Bas de Plan 6, 1030 Bussigny, Switzerland. Information on the reason for the return: “Size does not fit / Wrong size ordered / Product does not meet expectations / Ordered by mistake / Duplicate order / Defective or damaged item / Wrong item received.” (Pick one from the list; if “Defective/Wrong item”, add: “Please describe the issue and attach photos.”) The maximum refund period from delivery of the carrier is 4 calendar days (once the return is received and approved). The refund will be made by the same means of payment as used for the purchase. If there is no return label included in the parcel: Go to your customer account on decathlon.ch and then click on “My purchases”. Select the order you wish to return. Under “Order details”, click on “Create a return/exchange”. You will then be able to request a return label and/or additional instructions from the seller. Within 48 business hours, our customer service team will provide you with all the necessary information to complete your return. If a return label is included: 1. Pack your items securely in the original box. 2. Attach the return label in a visible place on the parcel. 3. Send the parcel to the return address indicated above.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time 3 to 9 Business days Carrier: Swiss Post / UPS Customs duties are covered by us, so no additional costs will be charged to you.
