To return a product, register your return in your Decathlon customer account under “My purchases.” Standard returns: You are responsible for the return shipping costs for standard packages (e.g., smaller products). We will send you an unstamped return label. This will save you CHF 1.50 on shipping costs with Swiss Post. Bulky goods returns: For bulky items (e.g., particularly heavy or large products), we will organize the return shipment or send you a suitable return label. A return fee of CHF 19 will be charged for this, which will be deducted directly from your refund amount. Example: For a product price of CHF 200, we will refund CHF 181. Important note: Please ensure that the item is in perfect condition and include all necessary documents with the package.
You can return your order to us within the 30-day return period. Please contact us using the contact form and follow the process below: 1. Contact us using the contact form and register your return. 2. Send the relevant items to us at the following address: Siech Cycles c/o Digt AG Alte Buchserstrasse 10 8108 Dällikon Important: Please always include a copy of the invoice or delivery note. 3. As soon as we have received the items, we will issue your credit note.
You can return your order to us within the 30-day return period. Please contact us using the contact form and follow the process below: 1. Contact us using the contact form and register your return. 2. Send the relevant items to us at the following address: Siech Cycles c/o Digt AG Alte Buchserstrasse 10 8108 Dällikon Important: Please always include a copy of the invoice or delivery note. 3. Once we have received the items, we will issue your credit note.
All products offered in the online catalog are covered by a warranty period of 24 months from the date of purchase (invoice date). Non-wear parts (frames, forks, etc.) are covered by a warranty period of 24 months. The warranty claim expires automatically if the buyer makes any modifications or repairs to the product themselves. The seller is not liable for damage resulting from improper use or normal wear and tear. Damage that did not occur to the product itself (consequential damage) is also excluded from liability. Liability for slight negligence is excluded.
Deliveries are usually made within 5 working days. If we do not have an item in stock, we will inform you as soon as possible when delivery can be expected. Delivery is at the recipient's risk.
