To return a product, please register your return in your Decathlon customer account under «My Purchases». Standard returns: You cover the return shipping costs for standard parcels (e.g. smaller products). We will send you an unfranked return label. With this label, you save CHF 1.50 on shipping costs at the Swiss Post. Bulky item returns: For bulky items (e.g. particularly heavy or large products), we will either organize the return shipping for you or send you a suitable return label. A return fee of CHF 49.– applies, which will be deducted directly from your refund. Example: For a product priced at CHF 200.–, we will refund CHF 151.–. Important note: Please make sure the item is in perfect condition and include all necessary documents inside the package.
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
- Return period: 30 days from the delivery date. - Product condition: new, in original packaging. - Return address: Seestrasse 14b, 5432 Neuenhof. - Returns are not free of charge. - To return a product, log into your customer account under My Orders and select Create Return. - For small parcels, an automatic return label will be provided. - For bulky items, request a label through the system, which we will provide within 48 hours. - Return shipping costs are charged according to the current price list or deducted from your refund. - Maximum refund period: 14 calendar days from handover to the carrier, via the original payment method.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
- Processing & shipping: 2–4 business days - Carrier: GO!, GLS, or DPD - Bulky products: delivery to your door - Customs fees are covered by us — no additional costs for you.
