To return a product, register your return in your Decathlon customer account under “My Purchases”. Standard returns: For returns of parcels received via DHL or post, you are responsible for sending them back within the specified period. The return shipping costs are at your own expense. We will send you an unpaid return label. This allows you to save CHF 1.50 on shipping costs with Swiss Post. Please make sure to include your name and order number with the return so that we can clearly identify it. Once we receive the goods, we will check them for completeness, intact condition, and unopened original packaging. If the inspection is positive, the purchase amount will be refunded. If you received your delivery by truck transport on a pallet, please contact us directly. We will organize the return transport for you. After checking the returned goods for completeness, intact condition, and unopened packaging, we will refund the purchase amount minus a flat transport fee of CHF 49.–.
TFS TUNED FOR SPORTS AG Ringstrasse 17 Industrie Stelz 9500 Wil SG Schweiz +41 71 929 00 00 info@contesports.ch
Upon receipt of the returned product, and subject to its conformity, we will process the refund.
Products can be returned within 30 days if they are unopened and in their original packaging.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
1-3 Days
