Return shipping costs are borne by the customer. Return costs: If a customer wishes to return a product, they can request a return label via customer service. Once requested, we will upload a non-prepaid return label in Mirakl, which the customer will receive by email. The customer will then pay the shipping costs directly at the post office. With the provided label, the customer benefits from a CHF 1.50 discount on the shipping costs.
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return costs are borne by the customer, except in cases where the product is defective or does not correspond to the order – in these cases, the costs are covered by us. To return a product, please register your return in your Decathlon account under “My purchases.” After registering, you will receive a non-prepaid return label by email. Shipping costs are at the customer’s expense, but by using the label you will receive a CHF 1.50 discount on the shipping costs.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time (preparation + shipping): 2 working days. Carrier: DHL
