Return shipping is free of charge. Acelera.cc covers all return shipping costs for all returns.
Acelera.cc Deymanstraat 18-K, 1091 SE Amsterdam, The Netherlands Email: support@acelera.cc Tel.: +31850047990
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
- 30 days from the date of delivery of the order by the transport company. - Return shipping is free of charge. - Exchanges and returns of products sold by Acelera.cc are not possible in Decathlon stores and warehouses. - Product condition: Unused, unworn, undamaged - Packaging: In original packaging - Return address: Ecologieweg 4, 3343 LM Hendrik-Ido-Ambacht, The Netherlands - Return reason: No mandatory reason required - The maximum refund period from carrier delivery is 4 calendar days. - The refund will be made using the same payment method as used at the time of purchase. - If NO return label is included in the package: Log in to your customer account on decathlon.ch and click on "My purchases". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange". You can then request a label/additional instructions from the seller. Within 48 working hours, our customer service will provide you with all the information needed to make your return. - If a return label is included: 1. Pack your items securely in the original box. 2. Attach the return label to a visible part of the parcel. 3. Send the parcel to the return address indicated above.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time (processing + shipping): 1 day processing + up to 5 business days shipping. Carrier: Landmark Customs fees are covered by us, so no additional costs will be charged to you.