Delivery time (processing + shipping): 3-5 days. Carrier: Geodis Bulky products: Delivery to the foot of the building Customs duties are covered by us, so no additional costs will be charged to you.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.). Models guaranteed for 2 years ⇒ The warranty will not apply if an unbalanced pH level is the cause of any possible damage to the paintwork, the aluminium frame or the stainless steel bolts and fittings. ⇒ We decline all responsibility for any damage whatsoever if your pool is not properly earthed, regardless of the domestic electrical network. Remove the bike from the pool after each use; rinse your AquaNess with fresh water, including underneath the saddle, and preferably dry it afterwards. Manual dosing of chemical products or shock treatments must not be carried out near the AquaNess, in order to avoid high concentrations or stains caused by splashes. Remove the bike from the pool during these treatments. When not in use, store your AquaNess in a dry and well-ventilated area. Take care not to drop your AquaNess and avoid any impact. Damage to the paintwork or deformation of the frame caused by an impact does not entitle the product to warranty coverage.
Seller: Aquaness SIRET number: 45347774700035 Registered office: 18 rue de la bergerie, 67310 ALLENWILLER SOMMERAU, FRANCE Intra-community VAT number: FR08 453477747 Contact: aquaness.export@aquaness.fr – 0388020057 Hosting: Via the Decathlon platform – Decathlon France, 59650 Villeneuve-d’Ascq Intellectual property: All shop content is protected. Personal data: Managed in accordance with Decathlon’s privacy policy.
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are at the customer's expense. To return a product, please register your return in your Decathlon account under "My purchases". Standard returns: For standard parcels (for example, small items that can be returned by post, up to 30 kg), return shipping costs are your responsibility. If you use our prepaid return label, return shipping costs of CHF 7.– will be directly deducted from your refund. Returns of bulky items: For bulky items (for example, particularly heavy or large-volume products), we offer a return solution. We will arrange the collection or send you a prepaid return label. In this case, return shipping costs of CHF 49.– will be directly deducted from your refund. Example: For a product worth CHF 200.–, you will receive a refund of CHF 151.–. Please ensure that the item is returned in perfect condition and that all necessary documents are included in the package.
30 days from the date of delivery of the order by the transport company. Please choose an option: Return shipping costs are at the customer's expense. Exchanges and returns of products sold by AQUANESS are not possible in Decathlon stores and warehouses. Information on the condition of the product: the product must be returned unused and new. Information on the packaging: the product must be packed in its original packaging. Return address: 18 RUE DE LA BERGERIE, 67310 ALLENWILLER, FR Information on the reason for the return: please provide the reason for the return. The maximum time limit for a refund, starting from the date the product is delivered to the seller, is 4 calendar days. The refund will be made using the same payment method as the one used for the purchase. If there is no return label in the package: Go to your customer account on decathlon.ch and click on "My purchases". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange". You can then request a return label or further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to complete your return. If a return label is included: Pack your items securely in the original packaging. Attach the return label in a visible place on the package. Send the package to the return address indicated above.
