Delivery time (processing + shipping): 5-7 days. Carrier: Swiss Post Customs duties are covered by us, so no additional costs will be charged to you.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
To return a product, please register your return in your Decathlon customer account under «My Purchases». Standard returns: You cover the return shipping costs for standard parcels (e.g. smaller products up to 30kg). We will send you an non-prepaid return label. With this label, you save CHF 1.50 on shipping costs at the Swiss Post. Bulky item returns: For bulky items (e.g. particularly heavy or large products), we will either organize the return shipping for you or send you a suitable return label. A return fee of CHF 49.– applies, which will be deducted directly from your refund. Example: For a product priced at CHF 200.–, we will refund CHF 151.–. Important note: Please make sure the item is in perfect condition and include all necessary documents inside the package.
- 30 days from the date of delivery of the order by the transport company. - Return shipping costs are at the customer's expense. - Exchanges and returns of products sold by aZengear are not possible in Decathlon stores and warehouses. - Condition of the product: NEW - Product packed in original packaging - Return address: Artdriver Ltd (DBA aZengear) Route de Saint-Cergue 24bis #1009 Nyon, VD 1260 Switzerland - Reason for the return - The maximum refund period from delivery of the carrier is 14 calendar days. - The refund will be made by the same means of payment as used for the purchase. If there is NO return label in the package: Go to your customer account on decathlon.ch and then click on "My purchases". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return. If a return label is included: 1. Pack your items securely in the original box. 2. Stick the return label in a visible place on the package. 3. Send the package to the return address indicated above.
