Returns must be made within 30 days of purchase. The SELLER agrees to cover the return shipping costs if the error is the SELLER’s fault (e.g., wrong product received). The BUYER will receive a refund a 4 days after the product is received at the SELLER’s premises. If the BUYER wishes to return a product because it does not suit them, the return shipping costs will be their responsibility. For the return to be accepted, the product must not have been worn or damaged. For sizes XS/S, the return fee is CHF 7. For sizes L, XL, and XXL, the return fee is CHF 49.
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
- 30 days from the date of delivery of the order by the transport company. - If the customer made a mistake or changes their mind, they are responsible for the return shipping costs. If the company made a mistake with the shipment, the company is responsible for the return shipping costs. - Exchanges and returns of products sold by Company Name barnett are not possible in Decathlon stores and warehouses. - Information on the condition of the product: New - Information on the packaging: Product packed in original packaging - Return address: 575 Boulevard du Docteur Jean Jules Herbert, 73100 Aix les Bains - Information on the reason for the return: Please tell us the reason for the return - The maximum refund period from delivery of the carrier is 4 calendar days. - The refund will be made by the same means of payment as used for the purchase. If there is NO return label in the package: Go to your customer account on decathlon.ch and then click on "My purchases". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return. If a return label is included: 1. Pack your items securely in the original box. 2. Stick the return label in a visible place on the package. 3. Send the package to the return address indicated above.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time (processing + shipping): 5 days. Carrier: UPS DHL SPRING Bulky products: the floor/apartment Customs duties are covered by us, so no additional costs will be charged to you.
