To return a product, register your return in your Decathlon customer account under “My Purchases”. Standard Returns: Return shipping costs for standard parcels are at your expense. We will provide you with an unpaid return label, allowing you to save CHF 1.50 on shipping costs with Swiss Post. Important Notice: Please ensure that the item is in perfect condition and include all necessary documents inside the package.
CombatCorner.ch is a website operated by MolardWeb SA, a company based in Vernier, Geneva, Switzerland, and compliant with Swiss law. CombatCorner and/or MolardWeb SA cannot be held responsible for accidents or injuries resulting from the use of purchased products.
At CombatCorner.ch , we are committed to ensuring your satisfaction. Here is how our refund process works: Refund Conditions Compliance with the Return Policy: A refund will be granted if the returned product complies with our return policy — it must be returned within 30 days, be new, unused, and in its original packaging. Valid Warranty Claim: Products with manufacturing defects may also qualify for a refund. These products must be returned using the provided return label. Refund Process Receipt and Inspection: Once the returned product is received, we will inspect it to confirm compliance with our return policy or verify the manufacturing defect. Refund Confirmation: If the product is eligible, the refund process will be initiated. Refund Method: Refunds will be issued using the original payment method used for the purchase. For further information or questions, please contact our customer service team.
Thank you for shopping at CombatCorner.ch ! We strive to offer you the best products and hope you are satisfied with your purchase. However, if you are not completely satisfied, we are here to help. Please read our return policy carefully to ensure a smooth return process. Return Period You may return products within 30 days from the delivery date. Returns received after this period will not be accepted. Return Process Eligibility Check: Please ensure that the product is in its original condition, unused, and returned in its original packaging. Products that do not meet these criteria are not eligible for return, except in valid warranty cases. Arrange the Return Shipment: To return a product, register your return in your Decathlon customer account under “My Purchases.” We will send you a prepaid return label. This allows you to save CHF 1.50 on shipping costs with Swiss Post. Pack the Items: Carefully pack the items in their original packaging, including all accessories. Shipping: Send the package to the provided address. We recommend keeping proof of shipment. Conditions General Returns: Products must be unused, undamaged, and returned in their original packaging. Damaged or used items may not qualify for a return. Warranty Claims: If the return concerns a warranty issue, please include a detailed description of the problem. Refunds Once we receive the returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed and automatically credited to your original payment method. Please note that processing times may vary. Questions If you have any questions regarding our return policy, please contact us at [Customer Service Email Address / Phone Number]. Thank you for your trust and for choosing CombatCorner.ch.
Defective Product Warranty Policy Quality Commitment We are committed to providing our customers with high-quality products. If you discover a manufacturing defect in a new product, please follow the procedure below. Return of Defective Products Manufacturing Defects If a new product has a manufacturing defect, you may return it to us free of charge. We will offer either a replacement or a full refund for the defective product. Return Process Notification: Please notify us immediately of the defect discovered and provide a detailed description of the issue. Product Return: Use the provided return label to send the product back to us free of charge. Inspection: Upon receipt, the product will be inspected to confirm the manufacturing defect. Resolution: Once confirmed, we will arrange a replacement or refund for the product. Warranty All our products are covered by a 2-year warranty against manufacturing defects. Warranty Exclusions Normal Wear and Tear: As our products are intended for combat sports and may be used intensively, the warranty does not cover issues resulting from normal wear and tear or heavy use. Products with a limited lifespan due to the forces applied during training or competition are excluded from this warranty. If you have any questions regarding our warranty policy, please contact our customer service team.
We ship our orders with DHL Express or DPD. All orders placed from Monday to Thursday before 1:00 PM are shipped the same day and delivered the following day. Orders placed between Friday and Monday are generally delivered on Tuesday, provided there are no issues with the shipping carrier.
