Delivery time (processing + shipping): 3 days. Carrier: Swiss Post or DPD Switzerland Bulky products: delivery to your doorstep. Customs fees are covered by us, so no additional costs will be charged to you.
For products purchased on decathlon.ch, a two‑year warranty applies from the delivery date. The warranty is valid if the defect results from normal use or a manufacturing fault. Depending on the seller’s assessment of the defect, the product may be repaired, replaced, or refunded. Please attach all required documents for activating the warranty or for a possible warranty extension (purchase invoice, photos, audio recordings, etc.).
DB Sports AG Limmatquai 84 8001 Zürich
Refunds for products returned in accordance with the rules are issued within 4 days after the seller receives the return. Refunds are made exclusively via the same payment method used for the original order.
Standard parcels: Return shipping costs are paid by the customer. Decathlon provides a return label that is not prepaid. This label saves you CHF 1.50 on shipping costs at the Swiss Post. Bulky items: For particularly heavy or large products, we will organise the return or provide a prepaid return label. A return fee of CHF 49.00 will be deducted directly from the refund. Example: for a product priced at CHF 200.00, the refund will be CHF 151.00.
The return period is 30 days from the delivery date. To return a product, please register your return in your Decathlon customer account under “My Purchases”. Products must be new, unused, complete and returned in their original packaging. Products sold by Trendfit.ch cannot be exchanged or returned at Decathlon stores or warehouses. Return address: Brändi co DB Sports AG Sternmatt 6 6010 Kriens Switzerland Standard returns: You are responsible for the return shipping costs for standard parcels, such as smaller products weighing up to 30 kg. Decathlon will send you a return label that is not prepaid. This label saves you CHF 1.50 on shipping costs at the Swiss Post. Bulky item returns: For particularly heavy or large products, we will organise the return or send you a suitable prepaid return label. A return fee of CHF 49.00 will be deducted directly from your refund. Example: for a product priced at CHF 200.00, you will receive a refund of CHF 151.00.
