Return shipping costs are at the customer's expense. Returned items must be in a new and unused condition, returned in the original packaging, with original labels and a copy of the receipt. We suggest Customers to keep all packaging until final decision to purchase! Used items or items without packaging will be deemed to have been accepted by Customers.
Effetto Mariposa Sagl Via Campagna 32/36, 6934 Bioggio, Switzerland VAT NR. CHE460908431IVA
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
- 30 days from the date of delivery of the order by the transport company. - Return shipping costs are at the customer's expense. - Exchanges and returns of products sold by Effetto Mariposa are not possible in Decathlon stores and warehouses. - Information on the condition of the product: new - Information on the packaging: product packed in original packaging - Return address: Effetto Mariposa Sagl, Via Campagna 32/36, 6934 Bioggio - The maximum refund period from delivery of the carrier is 4 calendar days. - The refund will be made by the same means of payment as used for the purchase. If there is NO return label in the package: Go to your customer account on decathlon.ch and then click on "My purchases". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return. If a return label is included: 1. Pack your items securely in the original box. 2. Stick the return label in a visible place on the package. 3. Send the package to the return address indicated above.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time (processing + shipping): 2 days. Carrier: Swiss Post Customs duties are covered by us, so no additional costs will be charged to you. Bulky items: Home delivery or delivery inside the house/upstairs? Home delivery
