Standard delivery takes 2 to 4 days.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Suelo Trade GmbH Bahnhofplatz 8 9430 St. Margrethen Schweiz MWST CHE-115.027.936
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
To return a product, register your return in your Decathlon customer account under “My Purchases.” Standard Returns: You are responsible for the return shipping costs for standard packages (e.g., smaller items weighing up to 30 kg). We will send you a prepaid return label. This will save you CHF 1.50 on shipping costs with Swiss Post. Important note: Please make sure the item is in perfect condition and include all necessary documentation with the package.sts must be detailed > Here are some text suggestions
Exchanges & Returns, Right of Withdrawal We grant our customers a 30-day right of return after receipt of the shipment. The item must be unused and unopened. Refund As soon as we have received, inspected, and processed your return, we will issue the refund. The following items are not eligible for return: items that are perishable or whose expiration date has passed quickly; items without packaging or with damaged packaging; and items that have been used or scratched and cannot be accepted for hygiene reasons. (Headphones, toothbrushes, hairbrushes, hair products, underwear, bikinis, etc.) as well as items that were custom-made or personalized (engraving, etc.) at the customer’s request, and smartwatches. We offer a right of exchange for the following items: items with a value between 700 CHF and 1,500 CHF. Suelo Trade GmbH will only accept returns if the item is unused (only tried on), complete, and in perfect original packaging. All documentation, such as the warranty card and labels, must still be present. The original packaging must not be damaged. The address for returns and cancellations is: Suelo Trade GmbH, Bahnhofplatz 8, 9430 St. Margrethen, Switzerland. Email address: info@havetime.ch
