For products up to 30 kg, such as dumbbells or kettlebells, CHF 19.50 will be deducted from the refund. For bulky items (30 kg or more, such as large fitness equipment), CHF 49.- will be deducted from the refund.
Johnson Health Tech. (Switzerland) GmbH Riedthofstrasse 214 CH-8105 Regensdorf Managing Director: Oliver Mueller • VAT ID No.: CHE-112.636.033 • Zurich Commercial Register • EHRA ID 808617
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return Policy: 30 days from the date the order is delivered by the shipping carrier. The customer is responsible for return shipping costs. Exchanges and returns of products sold by Johnson Health Tech. (Switzerland) GmbH are not accepted at Decathlon stores or warehouses. Returns are only possible if the following conditions are met: The product must be new and unused; that is, the device must not have been assembled. Returns must be made in the original packaging; the device must be packed as it was in the original packaging. The return address is: Johnson Health Tech. (Switzerland) GmbH, Riedthofstrasse 214, 8105 Regensdorf Please state the reason for the return and include the delivery note with the return shipment The maximum refund period is 4 calendar days from the date of handover to the carrier. The refund will be issued via the payment method used for the order. If NO return label is included in the package: Log in to your customer account on decathlon.ch and click on “My Purchases.” Select the order you wish to return. Under “Order Details,” click “Create Return/Exchange.” You can then request a return label or further instructions from the seller. Our customer service team will provide you with all the necessary information for the return within 48 business hours.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time (processing + shipping): 2–5 days. Carrier: Burri Logistik, 2communicate ag, Neustrasse 55, 4623 Neuendorf Curbside delivery
