Return shipping is free.
KHE GmbH & Co. KG Am Hambiegel 3 76706 Dettenheim Germany Phone: 07247-954 5580 Email: [email protected] VAT ID: DE316721944 Registered in the Commercial Register of the Mannheim Local Court Commercial Register Number HRA 707902 represented by the general partner KHE Verwaltungs GmbH represented by the managing directors Wolfgang Göring, Thomas Göring Am Hambiegel 3, 76706 Dettenheim, Germany registered in the Commercial Register of the Mannheim Local Court Commercial Register Number HRB 729368
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
- 30 days from the date the order was delivered by the shipping carrier. - Return shipping is free. - Exchanges and returns of products sold by KHE GmbH & Co. KG are not accepted at Decathlon stores or warehouses. - Product condition: new - Packaging: original packaging - Return address: Am Hambiegel 3, 76706 Dettenheim - Reason for return: - The maximum refund period is 14 calendar days from the date of handover to the carrier. - Refunds will be issued via the payment method used for the order. - If NO return label is included in the package: Log in to your customer account on decathlon.ch and click on “My Purchases.” Select the order you wish to return. Under “Order Details,” you can click on “Create Return/Exchange.” You can then request a return label or further instructions from the seller. Within 48 business hours, our customer service team will provide you with all the necessary information for the return. If a return label is included: 1. Pack the items securely in their original packaging. 2. Attach the return label to the package so it is clearly visible. 3. Send the package to the return address listed above.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time (processing + shipping): 2–4 days. Carrier: DHL We cover the customs fees, so you won't be charged any additional costs.