Return shipping costs are the customer's responsibility. Return charges: - CHF 7 for sizes XS, S and M - CHF 49 for sizes L, XL and XXL Please note that your products must be returned within 30 days, in perfect condition, in their original packaging, and accompanied by all accessories and instructions. If this deadline is exceeded, your request will be denied. In accordance with consumer protection law, the return of goods is at the buyer’s expense and risk. We therefore recommend that you ship your package with tracking, declare the value of the goods, and purchase insurance covering these risks. Please pack and cushion the returned products carefully. We cannot be held responsible for lost packages or damage caused by inadequate packaging. After verifying that the returned product meets our standards, a refund for the product(s) will be issued within 4 days. If the product does not meet our standards or cannot be resold in new condition, a price reduction may be granted or the return may be refused, and you will be responsible for the return shipping costs.
Legal Notice: Legal information about the publisher: European Trading Company (E.T.C) represented by its managing director, Mr. Zieglmeier 50 Panicale Street 78320 La Verrière France Phone: +33 (0) 1 30 50 61 65 Fax: +33 (0) 1 34 61 19 30 Email: contact@loisiro.com VAT ID Number: FR44507977791. Registered in the Versailles Commercial Register. Commercial Registry Number: 507 977 791.
Refund Policy: After inspecting the condition of the returned items, a refund for the purchase price will be issued within 4 days. If the items are not in perfect condition or cannot be resold as new, a price reduction may be granted or the return may be refused; in this case, you will be responsible for the return shipping costs. Refunds will be issued only via the same payment method used at the time of the order.
- 30 days from the date the order was delivered by the carrier. - Return shipping costs are the customer’s responsibility. - Exchanges and returns of products from Loisiro are not accepted at Decathlon stores or warehouses. - Product condition: new - Packaging: in its original packaging - Return address: ETC - Loisiro Department, 50 rue Panicale 78320 La Verrière, France - Reason for return: must be specified - The maximum refund period is 4 calendar days from the date the package is handed over to the carrier. - Refunds will be issued via the payment method used at the time of purchase. If there is no return label in the package: Go to your customer account on decathlon.ch and then click on “My Purchases.” Click on the order you wish to return. Under “Order Details,” you can click on “Create a Return/Exchange.” You can then request a return label or additional instructions from the seller. Within 48 business hours, our customer service team will provide you with all the information you need to complete your return. If a return label is included: 1. Pack your items securely in the original box. 2. Affix the return label to a visible part of the package. 3. Send the package to the return address listed above.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Shipping and Delivery: Delivery within 3 to 5 business days. - Carrier: Chronopost / DPD / Geodis. - All our items are delivered to your home. Customs duties are covered by us, so you will not be charged any additional fees
