Delivery time (processing + shipping): 3-5 days. Carrier: UPS Customs duties are covered by us, so no additional costs will be charged to you.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Lupit Pole, proizvodnja in razvoj, d.o.o. Cesta ob Bregu 10, 1291 Škofljica, Slovenija E-Mail: info@lupitpole.com Tel: +386 40 875 225 Owners and CEOs: Štepec Janez, Vodičar Iztok VAT ID number: SI 38906970 Legal Notice: We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping is free of charge.
- 30 days from the date of delivery of the order by the transport company. - Return shipping is free of charge. - Exchanges and returns of products sold by "Lupit Pole" are not possible in Decathlon stores and warehouses. - Information on the condition of the product: New - Information on the packaging: Product packed in original packaging - Return address: Lupit Pole, proizvodnja in razvoj, d.o.o. Cesta ob Bregu 10 1291 Škofljica Slovenia - Information on the reason for the return: Broken item Changed my mind Defective item Missing item Other reason Wrong size - The maximum refund period from delivery of the carrier is 4 calendar days. - The refund will be made by the same means of payment as used for the purchase. In the package is NO return label: Go to your customer account on decathlon.ch and then click on "My purchases". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return.
