To return a product, please register your return in your Decathlon customer account under «My Purchases». Standard returns: You cover the return shipping costs for standard parcels (e.g. smaller products up to 30kg). We will send you an unfranked return label. With this label, you save CHF 1.50 on shipping costs at the Swiss Post. Bulky item returns: For bulky items (e.g. particularly heavy or large products such as Fatbikes), we will either organize the return shipping for you or send you a suitable return label. A return fee of CHF 49.– applies, which will be deducted directly from your refund. Example: For a product priced at CHF 200.–, we will refund CHF 151.–. Important note: Please make sure the item is in perfect condition and include all necessary documents inside the package. Products must be returned in a like-new, unused condition. Minimal test use (e.g., a short ride indoors) is acceptable, but visible signs of outdoor use, modifications, or wear (e.g., scratches, dirt, or tire wear) may result in a partial refund.
Company Name: Molenstraat Sàrl Registered Office: Route du Gibloux 9 1752 Villars-sur-Glâne Switzerland Contact Information: Email: contact[at]molenstraat-fatbikes.ch Phone: +41 26 355 00 49 Company Registration Details: Commercial Register (IDE/UID): CHE-194.838.258 TVA VAT Number: CHE-194.838.258 TVA
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order. The maximum refund value is limited to the effectively paid purchase price, including any discounts received at the time of purchase. If the item is returned with visible signs of use, we reserve the right to issue a partial refund. All original accessories, manuals, and packaging materials must be included.
- 30 days from the date of delivery of the order by the transport company. - Return shipping costs are at the customer's expense. - Exchanges and returns of products sold by Molenstraat Sàrl are not possible in Decathlon stores and warehouses. - Information on the condition of the product: The items must be returned in a like-new, unused condition. Minimal test use (e.g., a short ride indoors) is acceptable, but visible signs of outdoor use, modifications, or wear (e.g., scratches, dirt, or tire wear) may result in a partial refund. - Information on the packaging: product must be packed in original packaging - Return address: Avenue General Guisan 9, 1700 Fribourg, Switzerland - Information on the reason for the return: Describe the reason for returning the product - The maximum refund period from delivery of the carrier is 30 calendar days. - The refund will be made by the same means of payment as used for the purchase. For orders paid using financing or third-party payment services, refunds will be processed according to the provider's policies. Please check with your payment provider for further details on refund handling. If there is NO return label in the package: Go to your customer account on decathlon.ch and then click on "My purchases". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return. If a return label is included: 1. Pack your items securely in the original box. 2. Stick the return label in a visible place on the package. 3. Send the package to the return address indicated above.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time (processing + shipping): 3-5 business days. Carrier: Molenstraat Sàrl will determine the most appropriate shipping carrier for each order, and is committed to working with reputable delivery partners exclusively. Molenstraat Sàrl may also carry out deliveries by its own in-house dispatch service. Bulky products: Delivery at the foot of the building/garage. Customs duties are covered by us, so no additional costs will be charged to you. TER - Anticipated battery recycling taxes are covered by Molenstraat Sàrl.
