Orders for all products are prepared for shipment within an average of 24 hours. Delivery is then carried out by a shipping service provider (Colissimo Expert, Chronopost, or Geodis) within an average of 72 hours. Customs duties are covered by us, so you will not be charged any additional fees.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
NOMADS SURFING ADDRESS: NOMADS SURFING 130 RUE ACHARD BUILDING W1 33300 BORDEAUX FRANCE VAT: FR38832224539 Contact: Thomas CERVETTI contact@nomads-surfing.com +33659758301
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
The return order is based on the client’s charge: 7 CHF for the waists XS, S and M 49 CHF for the tailles L, XL and XXL Procedure: Conservez l'emballage d'origine. Envoyez le return à l'address suivante: NOMADS SURFING 130 rue Achard Batiment W1 33300 Bordeaux, FRANCE +33659758301 contact@nomads-surfing.com
Return Terms / Instructions: Returns are accepted up to 30 days from the date the order was delivered by the carrier. - Return shipping costs are the customer's responsibility. - Product exchanges and returns cannot be processed at Decathlon stores or warehouses. - To be accepted, the product must be new and in its original packaging. - You must state the reason for the return. - Refunds are processed within a maximum of 4 calendar days of the seller receiving the product. - The refund will be issued using the same payment method used for the original purchase. To obtain a return label: Log in to your customer account on decathlon.ch and click on "My Purchases." Select the order you wish to return. Under "Order Details," click on "Create Return/Exchange." You can then request a label or further instructions from the seller. Our customer service team will provide all the information needed to complete your return within 48 business hours.
