To return a product, register your return in your Decathlon customer account under “My Purchases.” Standard returns: You are responsible for the return shipping costs for standard parcels (e.g. smaller products). We will send you a non-prepaid return label. This allows you to save CHF 1.50 on shipping costs with Swiss Post. Bulky item returns: For bulky items (e.g. particularly heavy or large products), we will arrange the return shipment. A return fee of CHF 49.– will apply and will be deducted directly from your refund amount. Example: For a product priced at CHF 200.–, you will receive a refund of CHF 151.–. Important note: Please ensure that the item is in perfect condition and include all necessary documents in the package.
oneten brand development AG Zürcherstrasse 61 8800 Thalwil Switzerland Phone: +41 (0) 44 500 72 72 Email: hello@oneten.ch Web: www.oneten.ch VAT ID: CHE-444.337.263 MWST
In the event of a return, or if neither a repair nor a replacement is carried out in a warranty case, a refund will be issued. The refund is generally processed using the payment method selected at the time of the order. Processing times and procedures may vary depending on the payment method. The refund will be made within a maximum of 14 days after the return has been handed over to the transport company. If it is not possible to process the refund via the original payment method, our customer service team will contact you.
You have the right to withdraw from your purchase contract within the return period without providing any reason. How to proceed: Register your return: Contact us by email at rma@oneten.ch and wait for our confirmation. Return the goods: Send the product, including all accessories, in undamaged condition and in its original packaging to our warehouse (address see below). Refund: Once the return has been received and inspected, the refund process will be initiated. Exclusions from return: Unfortunately, we cannot accept returns in the following cases: The product is damaged. The original packaging is missing. Accessories are incomplete or missing. Hygiene products (only accepted if in unopened original packaging). Consumable items (only accepted if in unopened original packaging). Return address: MS Direct AG c/o ONETEN Zelgstrasse 3 Gate 10/11 CH-9320 Arbon Questions? If you have any further questions, please contact us at rma@oneten.ch We are happy to assist you.
The warranty is valid for a period of 24 months from the date of purchase. Warranty claims can be reported within this period by email to rma@oneten.ch Please include the following information: Invoice number of the order Product serial number Proof of purchase showing the purchase date Description of the defect, including supporting photos or videos Upon receipt of your request, the case will be reviewed and you will receive a response within 48 hours regarding the next steps. Return address (only after receiving confirmation from us): MS Direct AG c/o ONETEN Zelgstrasse 3 Gate 10/11 CH-9320 Arbon Return conditions: The product and all accessories must be complete and securely packaged. The warranty claim must be submitted within the warranty period.
We deliver to all addresses within Switzerland and Liechtenstein. Shipping costs and surcharges: Shipping costs are calculated based on the weight and size of the products. Delivery times: All orders received by 11:30 a.m. are processed the same day and – subject to stock availability – shipped accordingly. Shipping partners: We work with the following shipping partners: Parcels and bulky items: Swiss Post or DPD Pallet shipments: Courier service Important note for bulky deliveries: For items delivered on a pallet, a phone number is required to ensure coordinated delivery.
