DHL 2–4 days.
Warranty Terms In addition to the 30-day return guarantee, customers within the European Union have statutory warranty rights for a period of two years from delivery of the goods, and may request repair or replacement of the product if it proves to be defective or not as described. If the goods cannot be repaired or replaced within a reasonable time or without significant inconvenience, you may request a refund or a reduction of the purchase price. Right of return You have the right to return the goods within thirty days without giving any reason. The return period begins on the day you or a person designated by you (who is not the carrier) received the last item. To exercise your right of return, you must notify us via decathlon marketplace support. It is sufficient to send the notification before the expiry of the return period. Consequences of return Upon return, we will reimburse all payments received from you (except additional costs resulting from a non-standard delivery option chosen by you), within fourteen days after receipt of your return notification. Refunds are made using the same payment method used for the original transaction unless otherwise agreed. We may withhold the refund until we have received the goods back or until you provide proof of shipment. The goods must be returned within fourteen days from the date you notify us. You bear the direct costs of returning the goods. You are only liable for any diminished value resulting from handling that was not necessary for checking the condition, properties and functionality of the goods. End of return information Sample return form (If you wish to return the contract, please fill out the form and send it back.) – onQuality Deutschland GmbH … – I/we () hereby return the contract concerning the purchase of the following goods … – Ordered on () / received on () – Name of consumer(s) – Address of consumer(s) – Signature (only for paper communication) – Date () Delete where inapplicable.
onQuality Deutschland GmbH Robert-Bosch-Strasse 5 63303 Dreieich, Germany Email: support@onquality.de
The refund will be issued via the same payment method you used. The refund is free of charge for you. We reserve the right to withhold the refund until we have received the goods back or you have provided proof of return shipment, whichever occurs first. Please return the goods to us immediately and in any event no later than four days after you notify us of your cancellation.
In case of usage of the enclosed return label, a customer's return will be free of charge.
A return label is enclosed with the shipment, indicating the return address to be used. In case of return using your own label, the return address to use is: # onQuality GmbH exporto Schweiz GmbH Hauptstrasse 137c 8274 Tägerwilen The return period is considered met if you return the goods within 30 days. This right of return only applies on the condition that you have only tried on the item to check the size, as you would in a store. The returned item must be undamaged, in perfect resalable condition and in its original packaging. Damaged items or items with damaged original packaging will not be refunded or exchanged.
