Return shipping is free of charge.
Service Provider Name: Star Legal Form: Srl Authorized Representative: Massimiliano Vercellino Address of the Service Provider: Via Nazario Sauro 11/B 13900 Biella Italy Contact Details Email Address: marketplace@fashionstar.it Telephone: +39 0154190158 Commercial Register: Biella Registration Number: BI 184375 VAT ID (Section 27a of the Italian VAT Act): IT02250880024 Information or link to the European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/ The seller has committed to offering only products and services that comply with the applicable provisions of EU law (self-certification pursuant to Article 30(1)(e) GDPR).
Refunds for returned and compliant products will be made within 14 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
- 30 days from the date of delivery of the order by the transport company. - Return shipping is free of charge. - Exchanges and returns of products sold by Otticanet are not possible in Decathlon stores and warehouses. - Information on the condition of the product: New - Information on the packaging: Product packed in original packaging - The maximum refund period from delivery of the carrier is 14 calendar days. - The refund will be made by the same means of payment as used for the purchase. How to open a return request: Go to your customer account on decathlon.ch and then click on "My purchases". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time : 2-6 days. Carrier: DHL or Fedex Customs duties are covered by us, so no additional costs will be charged to you.
