For heavy or bulky items, we arrange the pickup. In this case, a return fee of CHF 49.– will be charged. This amount will be deducted directly from the refund.
If the goods are returned properly, we will refund the price you paid for the returned items after inspecting the products. Refund conditions: Returned products will be refunded within 4 days from the date the seller receives the product. The refund will be made only using the same payment method that was used for the order, without exception.
Return period: 30 days from the date the order is delivered by the carrier. Return conditions 30 days from the date the order is delivered by the transport company. B) Return shipping costs are borne by the customer for equipment that must be collected. Exchanges and returns of products SOLD BY are not possible in Decathlon stores or warehouses. Information on the condition of the product: new or used Packaging information: pack in the original packaging, ensure access to the equipment Return address: Sprinter Logistik GmbH, Pilatusstrasse 19, 5630 Muri Information on the reason for return: please let us know the reason for your return. The maximum refund period from handover to the carrier is 4 calendar days. The refund will be made using the same payment method used for the purchase. Return shipping costs A.1) If NO return label is included in the parcel: Go to your customer account on decathlon.ch and then click on “My purchases.” Click on the order you wish to return. Under “Order details,” you can click on “Create a return / exchange.” You can then request a label or further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to complete your return. A.2) If a return label is included: Pack your items securely in the original box. Attach the return label clearly visible on the parcel. Send the parcel to the return address indicated above. A.3) For products over 30 kg, the product can be returned free of charge to Pilatusstrasse in 5630 Muri during Sprinter Logistik’s opening hours, or it can be collected by appointment for a fee of 49.-.
Returns & Return Shipping Costs If you would like to return a product, please contact RNTL GmbH customer service. Standard parcels Heavy or bulky items For heavy or bulky items, we will arrange collection. A return fee of CHF 49 will be charged. This amount will be deducted directly from your refund. Example: Purchase price CHF 200 → Refund CHF 151 Important: A refund is only possible if the item is returned in good condition and, if possible, in its original packaging. A return is only possible if: the item is returned within 30 days of delivery, the item is unused, the item is returned in its original packaging, the delivery note or a copy of it is enclosed in the parcel. After 30 days, returns or exchanges are no longer possible. Return conditions for used equipment Used equipment may be returned within 30 days of delivery, provided it is in the same condition as when it was received. A return is only possible if no additional damage, unusual signs of wear, or modifications have occurred, all accessories are included, and the delivery note or a copy of it is enclosed. The item should be returned, if possible, in the original packaging or in packaging that provides equivalent protection. Warranty conditions: Products purchased on Decathlon.ch are covered by a two-year warranty from the delivery date, while used products are covered by a one-year warranty from the delivery date. The warranty applies to defects caused by normal use or manufacturing faults. Depending on the seller’s assessment, the product may be repaired, replaced, or refunded. Please include all required documents for the warranty claim or any warranty extension, such as the purchase invoice, photos, or audio clips.
Items up to 32 kg are delivered by DPD within 1 business day. Items over 32 kg are delivered by Planzer within 1–3 business days.
