We work with the postal service to ensure fast and reliable delivery of your orders. The delivery or collection of the ordered products is arranged between the customer and Running Concept. Normally, orders are delivered within 48 hours after the order is confirmed. We make sure your items are shipped as quickly as possible so you can enjoy them without delay. If you have any special requests regarding delivery or would like more information about our carriers, please feel free to contact us.
For certain products sold on the website or in stores, a commercial warranty may apply
If you have any questions about the refund process or would like more information, please contact us. Your satisfaction is our top priority
To return a product, register your return in your Decathlon customer account under 'My Orders'. Standard Returns: You are responsible for the return shipping costs for standard packages (e.g., smaller products). We will provide you with an unfranked return label, which allows you to save CHF 1.50 on shipping costs with Swiss Post. Important Note: Please ensure that the item is in perfect condition and include all necessary documents in the package.
To arrange a return, contact us through your Decathlon customer account under 'My Orders'
