Delivery time (processing + shipping): 7-10 days. Carrier: Swiss Post Bulky items: Delivery to your door Customs fees are covered by us, so you will not be charged any additional costs.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
P.H.U. Pawel Kaczmarek ul. stroma 30/1 62-002 Suchy Las Polska VAT UE: PL9721078362
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
To return a product, please register your return in your Decathlon customer account under «My Purchases». Standard returns: You cover the return shipping costs for standard parcels (e.g. smaller products up to 30kg). We will send you an non-prepaid return label. With this label, you save CHF 1.50 on shipping costs at the Swiss Post. Bulky item returns: For bulky items (e.g. particularly heavy or large products), we will either organize the return shipping for you or send you a suitable return label. A return fee of CHF 49.– applies, which will be deducted directly from your refund. Example: For a product priced at CHF 200.–, we will refund CHF 151.–. Important note: Please make sure the item is in perfect condition and include all necessary documents inside the package.
- 30 days from the date the order is delivered by the carrier. - The customer returns the items at their own expense. - Exchanges and returns of products sold by Safe4sport are not possible in Decathlon stores or warehouses. - Product condition: New - Packaging: in original packaging - Return address: Safe4sport Loretorain 1, 6300 Zug, Switzerland - The maximum refund period is 14 calendar days from the date the parcel is handed over to the carrier. - The refund will be made using the payment method used for the order. - To return an item, log in to your customer account on decathlon.ch and click on "My Purchases". Select the order you wish to return. In the "Order Details" section, click on "Create a Return/Exchange". Then send the items by post or courier to the address provided above.
