For standard returns (parcels up to 30 kg / non-bulky items), the return costs are borne by the buyer. After registering the return in your Decathlon customer account, you will receive an unfranked return label. By using this label, you benefit from a reduced shipping rate with Swiss Post (CHF 1.50 discount). For bulky item returns (e.g. particularly large or heavy items), we organise the return transport or provide a suitable return label. In this case, a return fee of up to CHF 49.– will be deducted directly from the refund amount.
Xinnomix (Schweiz) AG Horn TG, Switzerland Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is, to the extent permitted by law, Horn TG (Switzerland).
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
To return a product, please register your return in your Decathlon customer account under “My purchases”. Standard returns: The return costs for standard parcels (smaller products up to 30 kg that are not bulky items) are borne by the customer. We will send you an unfranked return label. Using this label allows you to save CHF 1.50 on shipping costs with Swiss Post. Bulky item returns: For bulky items (e.g. particularly heavy or large products), we will organise the return shipment or send you a suitable return label. In this case, a return fee of up to CHF 49.– will apply, which will be deducted directly from the refund amount. Example: For a product price of CHF 200.– we refund CHF 151.–. Important note: Please ensure that the item is in perfect condition and include all necessary documents in the parcel.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time (processing + shipping): 2–5 business days Carrier: Swiss Post Bulky products: delivery to the doorstep only (no delivery inside the residence or to upper floors)
