Delivery time (processing + shipping): 2–6 business days. Carriers: FedEx or Swiss Post. Customs duties and fees are covered by us, so you will not be charged any additional costs.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
If you wish to make a return, you must first register a return request. You can submit your request directly from your account on Decathlon.ch > Customer account > “My purchases”. Select the order you wish to return, then scroll down to “Start a return” and follow the instructions provided. You can also register your return request via the following link: https://shopping-factory.com/rma/decathlon-ch Once your return request has been registered, we will provide you with a prepaid return label that you can use to send your package back to us. Upon receipt of the package, a CHF 7 return fee will be deducted from the refund amount. If you encounter any difficulties, please contact Decathlon Customer Service, who will be able to assist you with the return process.
Returns are subject to a fee of CHF 7. To make a return, you must first register a return request. You can submit your request directly from your account on Decathlon.ch > Customer account > “My purchases”. Select the order you wish to return, then scroll down to “Start a return” and follow the instructions provided. You can also register your return request via the following link: https://shopping-factory.com/rma/decathlon-ch Once your return request has been registered, we will provide you with a prepaid return label that you can use to send your package back to us. Upon receipt of the package, a CHF 7 return fee will be deducted from the refund amount for the returned item(s). If you do not receive your return label or require further information, please contact our customer service via Decathlon.ch. Returns must be made within 30 days of receiving the order. All items must be returned in their original packaging, with the original label intact and in the same condition as when they were received. Personalized items (e.g. a jersey with a name or number) cannot be returned, exchanged or refunded. Items received after the authorized return period or that do not comply with our general terms and conditions cannot be accepted. In such cases, the item will be returned at the buyer’s expense.
