Products are delivered exclusively within Switzerland and Liechtenstein. We dispatch orders via Swiss Post within 24 hours. Delivery may take up to 48 hours. Delivery dates and delivery periods are non-binding unless expressly agreed otherwise in writing. Any specified delivery periods and delivery dates are subject to the timely delivery of goods by suppliers and manufacturers.
For products purchased on Decathlon.ch, a two-year warranty applies from the date of delivery. The warranty covers defects resulting from normal use or manufacturing faults. The product may be repaired, replaced, or refunded, depending on the seller's assessment of the defect. Please include all documents required to activate the warranty or any extended warranty (purchase invoice, photos, audio clips, etc.).
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are the customer's responsibility You cover the return shipping costs for standard parcels (e.g. smaller products up to 30kg). We will send you an non-prepaid return label. The Costs for the return label are 7.50 CHF
Returned products will be refunded within 4 days of the seller receiving the product. Refunds will be issued exclusively via the original payment method used for the order; no exceptions are possible. Return period 30 days from the date the order is delivered by the carrier. Return conditions 30 days from the date the order is delivered by the shipping company. Return shipping costs are the customer's responsibility. Exchanges and returns for products SOLD BY Sportbenzin GmbH cannot be processed at Decathlon stores or warehouses. Standard returns: You cover the return shipping costs for standard parcels (e.g. smaller products up to 30kg). We will send you an non-prepaid return label. The Costs for the return label are 7.50 CHF The customer should go to their Decathlon customer account on decathlon.ch, select "My Purchases", open the relevant order and, under "Order details", select "Create a return/exchange". The customer can then request a return label or additional instructions from the seller. Within 48 working hours, Customer Service will provide the necessary information. Important note: Please make sure the item is in perfect condition and include all necessary documents inside the package. Product condition information: info@sportbenzin.ch (e.g. new) Packaging information: info@sportbenzin.ch (e.g. pack in the original packaging) Return address: Sportbenzin GmbH, Industriestrasse 2, 7220 Schiers Reason for return information: info@sportbenzin.ch (e.g. Please indicate the reason for your return.) The maximum timeframe for a refund, starting from handover to the carrier, is 14 calendar days. The refund will be issued via the same payment method used for the purchase. The return shipping costs are borne by the customer.
