To return a product, register your return in your Decathlon customer account under “My purchases.” Standard returns: You are responsible for the return shipping costs for standard packages (e.g., smaller products). We will send you a prepaid return label. This will save you CHF 1.50 on shipping costs with Swiss Post. Important note: Please ensure that the item is in perfect condition and include all necessary documentation with the package.
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
- 30 days from the date of delivery of the order by the transport company. - Return shipping costs are at the customer's expense. - Exchanges and returns of products sold by sau.ch are not possible in Decathlon stores and warehouses. - Information on the condition of the product: new - Information on the packaging: product packed in original packaging - Return address: Sportagon GmbH, Neustadtstrasse , 8317 TAGELSWANGEN, CH - Information on the reason for the return: Item was delivered incorrectly / Item has a defect - The maximum refund period from delivery of the carrier is 4 calendar days. - The refund will be made by the same means of payment as used for the purchase. If there is NO return label in the package: Go to your customer account on decathlon.ch and then click on "My purchases". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time (processing + shipping): 2 days. Carrier: Schweizer Post or DHL Customs duties are covered by us, so no additional costs will be charged to you.
