Other provisions: Warranty services neither extend the warranty period nor start a new warranty period. The warranty period for installed spare parts ends with the warranty period for the entire product. Warranty services are limited to products imported and distributed via sportszone.ch. The conditions mentioned set out the requirements and scope of our warranty services and do not affect statutory and contractual warranty obligations. Further information on returns and warranty can be found in our T&Cs. Status: March 2021 Disclaimer and limitation of liability To the extent permitted by law, this limited warranty constitutes your sole and exclusive remedy and replaces all other express or implied warranties. hostettler ag Sursee (sportszone.ch) accepts no liability whatsoever for special and additional damage claims, incidental damages, fines or consequential damages, including but not limited to loss of expected performance or profits, costs of replacement equipment or facilities, third-party claims, or damage to property arising from the sale or use of the product, or from a breach of warranty, breach of contract, negligence, product defects or other legal or statutory circumstances, even if sportszone.ch was aware of the possibility of such damages. hostettler ag Sursee (sportszone.ch) accepts no liability for delays in providing warranty services. In particular, hostettler ag Sursee (sportszone.ch) provides no warranty in the following cases: Damage or malfunctions due to accidents, improper handling or negligence Improper handling, assembly or storage Inadequate maintenance, use of unsuitable operating materials Failure to follow the operating and training instructions, insufficient care and maintenance, corrosion and oxidation caused by moisture or sweat, improper transport, storage or use Installation of spare parts or add-on parts not originally intended for this vehicle or not compatible with it Extreme environmental conditions Accidents, incorrect operation or negligence Disregard of the manufacturer’s operating regulations or care instructions Any effects resulting from contact with sharp objects, bending, pressing, dropping, abnormal impact or other actions beyond the control of hostettler ag Sursee (sportszone.ch) Excessive stress (e.g. use of products in racing that are not intended for this purpose) Force majeure Intentional or negligent damage For add-on, tuning and conversion parts for vehicles and technical devices, warranty services are limited to material costs. The warranty does not cover labour costs (e.g. installation and removal costs) Minor defects that do not affect the usability of the product
Warranty period hostettler ag Sursee (sportszone.ch) provides a two-year manufacturer’s warranty on all products purchased from us, starting from the date of purchase. The purchase invoice also serves as the warranty certificate. Warranty entitlement: Product defect upon receipt General product defects (manufacturing defect) The defect must be reported within two years of the purchase date If, upon inspection of the defective product, it turns out that the repair is not covered by the warranty, you can place a “repair order outside warranty” at your own expense. If you decline, the unrepaired product will be returned to you or disposed of. Any costs incurred for inspecting the product may be charged to you. If the warranty applies, sportszone.ch will, at its own discretion, repair the defective product or replace it with a product of a similar type. Warranty processing Shipping costs for the repair or exchange of claimed products are borne by the customer. Returns must have sufficient postage. Return address: hostettler ag / intercycle ag sportszone.ch Pfrundmatte 3 CH-6210 Sursee
Did you order the wrong product? No problem. You can return products within 30 days of receipt. What to consider for returns Original condition in undamaged original packaging Undamaged products Return registered via your customer account We reserve the right to refuse returns that do not meet the above requirements. Return shipping costs Return shipping costs for standard parcels (smaller products up to 30 kg) are at your expense. If you use our pre-printed return label, we charge a return fee of CHF 7.–, which is deducted directly from the refund amount. For bulky items (particularly large or heavy products, e.g. bikes), we organise the return shipment or provide a return label. In this case, a return fee of CHF 49.– is deducted. Refund If the product is accepted, we refund the purchase price minus any applicable return fee (see above). The amount is credited to the payment method you used. Example: for a product priced at CHF 200.–, we refund CHF 151.– (bulky item) or CHF 193.– (standard parcel).
Return shipping costs are borne by the customer. When using our pre-printed return label, a return fee of CHF 7.– (standard parcels) or CHF 49.– (bulky items) is deducted directly from the refund amount.
How do I return the parcel? 1. Register the return via your customer account and follow the further instructions. No right of return Original packaging damaged or missing Electronic items whose sealed original packaging has been opened Products that have been assembled, put into operation or worn Used clothing Hygiene products such as underwear, swimwear, socks, balaclavas, functional clothing Custom-made and personalised products Oils, cleaning agents, sprays and liquids in containers that have already been opened Products with missing accessories Return period expired (the postmark date is decisive) Exchange A direct exchange at our Sursee location is not possible. If you would like to order a replacement, simply place a new order in the shop. As soon as the returned item has been inspected, we will refund your money.
