You are responsible for the return shipping costs for standard packages (e.g., smaller items weighing up to 30 kg). We will send you an unstamped return label. This will save you CHF 1.50 on shipping costs with Swiss Post.
Tradeflow Switzerland GmbH Represented by Patrick Röthlisberger Address: Trottenweg 7 4314 Zeiningen Switzerland Email: info@tradeflow.ch Commercial Registry Office: Canton of Aargau ID No.: CHE-209.439.461
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. Please note that refunds are only granted if the items are returned in their original packaging and in an undamaged, flawless, and resalable condition. The refund will be made exclusively to the original payment method used at the time of the order.
Requirements: You can return your order to us within 30 days of the delivery date. Please ensure that the items arrive in their original packaging and in undamaged, resalable condition. The customer is responsible for the return shipping costs. Procedure: To return a product, register your return in your Decathlon customer account under “My Purchases.” Standard Returns: You are responsible for the return shipping costs for standard packages (e.g., smaller items up to 30 kg). We will send you a prepaid return label. This will save you CHF 1.50 on shipping costs with Swiss Post. Important Note: Please make sure the item is in perfect condition and include all necessary documentation with the package.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time (processing + shipping): 2–3 days. Shipping carrier: Swiss Post Bulky items: delivery to your floor/apartment We cover all customs fees, so you won’t incur any additional costs.
