Return shipping costs are the customer's responsibility and typically amount to 7 CHF. These costs will be deducted from the refund amount after we receive and inspect the returned item.
Tradeflow Switzerland GmbH Represented by Patrick Röthlisberger Address: Trottenweg 7 4314 Zeiningen Switzerland Email: [email protected] Commercial Registry Office: Canton of Aargau ID No.: CHE-209.439.461
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
30 days from the date the order was delivered by the courier. Return shipping costs are the customer’s responsibility. Products sold by “Tradeflow Switzerland” cannot be exchanged or returned at Decathlon stores or warehouses. Packaging: in the original packaging Return address: Industriestrasse 16, 2543 Lengnau, Switzerland Reason for return: please let us know the reason for your return. The maximum timeframe for a refund is 4 calendar days from delivery to the courier. The refund will be issued via the same payment method used at the time of the order. Procedure: Log in to your customer account on decathlon.ch and click on “My Purchases.” Select the order you wish to return. Under “Order Details,” click on “Create Return/Exchange.” You can then request a return label or further instructions from the seller. Within 48 business hours, our customer service team will provide you with all the necessary information for the return. Pack the items securely in their original packaging. Affix the return label clearly visible on the package. Send the package to the return address listed above.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Delivery time (processing + shipping): 2–3 days. Shipping carrier: Swiss Post Bulky items: delivery to your floor/apartment We cover all customs fees, so you won’t incur any additional costs.
