Log in to your customer account on decathlon.ch and click on "My Orders." Select the order you wish to return. Under "Order Details," click "Create Return/Exchange." You can then request a return label or further instructions from the seller. Our customer service will provide all necessary information within 48 business hours.
Returned products will be refunded within 14 days of receipt by the seller. Refunds are issued exclusively via the original payment method used for the order – without exception.
Return Period: 30 days from the date of delivery by the carrier. Return Shipping: Free of charge. Important: Exchanges and returns for products sold by Valkental GmbH are not possible at Decathlon physical stores or warehouses. Product Condition: New. Packaging: Must be in original packaging. Return Address: Apiando GmbH c/o Yannik Weißenfells Zaunheimer Str. 18, Koblenz, 56072 DE Reason for Return: To be specified by the customer. Refund Timeline: Maximum of 14 calendar days from the date of handover to the carrier. Payment Method: Refund will be issued to the original payment method.
Products purchased on Decathlon.ch are covered by a two-year warranty starting from the date of delivery. The warranty applies if the defect is due to normal use or a manufacturing error. Depending on the seller's assessment of the defect, the product may be repaired, replaced, or refunded. Please include all necessary documents to activate the warranty or a potential extension (invoice, photos, audio clips, etc.).
Delivery Time: 2-5 days. Carrier: DHL. Customs: All customs duties are covered by us; no additional costs will be charged to you.
