Delivery time (processing + shipping): 3-5 days. Carrier: Fedex Bulky products: Delivery to the building entrance Customs duties are covered by us, so no additional costs will be charged to you.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
ALEO SAS, with a share capital of €10,000 14 Place des Justices, 49000 ANGERS RCS 888 576 477, Angers Trade and Companies Register
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are at the customer's expense. To return a product, please register your return in your Decathlon customer account under “My Purchases.” Standard returns: For standard parcels (e.g. smaller items that can be returned via regular postal service, up to 30kg), return shipping is at your own expense. If you use our prepaid return label, a return fee of CHF 7.- will be deducted directly from your refund. Bulky item returns: For bulky items (e.g. particularly large or heavy products), we offer a return solution. We will either organize the return shipping for you or send a prepaid return label. In this case, a return fee of CHF 49.- will be deducted directly from your refund. Example: For a product priced at CHF 200.-, we refund CHF 151.-. Please make sure the item is returned in perfect condition and include all required documents inside the package.
- 30 days from the date of delivery of the order by the transport company. - Return shipping costs are at the customer's expense. - Exchanges and returns of products sold by ALEO / Vélotafeur are not possible in Decathlon stores and warehouses. - Information on the condition of the product: new - Information on the packaging: product packed in original packaging - Return address: 22 rue du Nid de Pie, 49000 ANGERS, FR - Information on the reason for the return: not necessary - The maximum refund period from delivery of the carrier is 4 calendar days. - The refund will be made by the same means of payment as used for the purchase. Go to your customer account on decathlon.ch and then click on "My purchases". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return.
