Return shipping costs are the responsibility of the customer. The return label is provided by Decathlon. Returns are made at the customer’s own expense and responsibility. Return shipping costs are non-refundable and cannot be claimed back. The customer may choose the shipping provider for the return unless a specific return procedure is required. Only in the case of a confirmed product defect, material fault or transport damage will we provide an appropriate return label. Please ensure that the item is returned in perfect condition, complete, with the original packaging, labels and all accessories. Food products, sports nutrition and supplements are excluded from returns according to Swiss food regulations. Hygiene, health and medical products such as mouthguards, hand wraps, inner gloves, groin guards, chest protectors, ankle guards, socks, underwear, cosmetic products, tapes or gauze can only be returned if the packaging is unopened and the seal remains intact.
Team Viking GmbH Landstrasse 33 9491 Ruggell Principality of Liechtenstein Company registration number: FL-0002.609.137-9 VAT number: CHE-137.916.796 Email: hello(at)vikingstore.ch Phone: +41 (0)71 801 94 00 (Mon–Fri 12:00–19:00)
Refund Policy – Team Viking GmbH At Team Viking GmbH, your satisfaction is our priority. Below we explain how refunds are processed. Refund conditions A refund will be issued after successful inspection of the returned product in accordance with our return policy. Refund process 1. Inspection of the return After receiving the returned item, it will be inspected. 2. Confirmation of refund If the return is accepted, the refund will be initiated within 4 working days. 3. Refund method The refund will be made using the original payment method used for the purchase. Processing time may vary depending on the payment provider. Contact If you have any questions, please contact us at: hello(at)vikingstore.ch
You can return products within 30 days after receiving the goods, provided that the conditions below are met. Return process • Register your return in your Decathlon customer account under “My Purchases” • Select the relevant order and request a return • The return label is provided by Decathlon • Return shipping costs are the responsibility of the customer and may be deducted from the refund • Pack the item securely and completely in its original packaging • State the reason for the return • Send the goods to the specified return address • After receipt and inspection of the return, a refund or exchange will be processed Important • Exchanges for products sold by Team Viking GmbH are not possible in Decathlon stores or warehouses Return address Team Viking GmbH Langgasse 72 9008 St. Gallen Switzerland Conditions for returns A return is possible if: • the item is new, unused, complete and in perfect condition • the item is returned in its original packaging with all labels and accessories • sealed hygiene products remain unopened • there are no signs of use or damage Excluded from returns are: • items with opened or damaged packaging or missing labels • food products, sports nutrition and supplements according to Swiss food regulations • opened or used hygiene, health and medical products • hygiene products such as mouthguards, hand wraps, inner gloves, groin guards, chest protectors, ankle guards, socks, underwear as well as cosmetic and care products • medical consumables such as tapes, gauze or similar products • worn or washed clothing • used combat sports equipment without material or manufacturing defects • sale items, promotional products and discounted goods • personalised products
We are committed to the quality and reliability of our products. If you nevertheless identify a defect, the following warranty conditions apply to orders placed via the Decathlon platform: Warranty period Our products are covered by a 2-year warranty from the date of purchase. This warranty exclusively covers material and manufacturing defects that already existed at the time of delivery. Warranty conditions A warranty claim can be made if: • there is a clear material or manufacturing defect • the product has not been damaged, modified or improperly used • the defect is not due to normal wear and tear • the product is returned complete and in its original condition • proof of purchase (order confirmation) is provided Excluded from warranty are: • wear parts (e.g. boxing gloves, bandages, pads, shoes), unless a manufacturing defect is present • damage caused by improper use, incorrect care or excessive strain • damage caused by accidents or external influences • hygiene and health-related products such as mouthguards, groin guards or underwear • food and supplements • damage caused by water, improper storage or chemical exposure Warranty process • Report the defect via the Decathlon platform or by email • Describe the issue as precisely as possible and provide photos or videos if available • Send the product to the specified address after our feedback • The product will be inspected upon receipt If a material or manufacturing defect is confirmed, we will, depending on availability: • repair the product • replace it • or refund the purchase price Legal notice Your statutory rights remain unaffected. This warranty is a voluntary additional service.
Your order will be processed as quickly as possible and shipped via Swiss Post (Switzerland) using A-Post. Delivery time is generally 1–3 working days within Switzerland. In case of delays, you will be informed accordingly.
