Delivery time (processing + shipping): 1–2 business days Shipping carrier: DHL Express
1. We guarantee freedom from defects and functionality of the delivered products for a period of 2 years for the product itself (excluding battery and consumables) and 6 months for a material defect in consumables. The warranty period begins with the delivery of the product to the customer. 2. In the case of a legitimately reported defect, we will remedy it at our discretion either by providing a substitute service, namely by eliminating the defect (repair) or by providing a defect-free item (replacement). All exchanged and replaced old devices and parts become the property of the seller. Repair of the product leads to a restart of the warranty period for the repaired or replaced part according to clause 7.1. 3. If the substitute service fails, the customer is entitled to withdraw from the contract. This does not apply in the case of minor defects. A right of the customer to reduction is excluded. This exclusion of liability also applies to all claims that compete with the warranty rights, whether arising from contract (Art. 97 et seq. OR), tort (Art. 41 et seq. OR), contestation of the contract due to error (Art. 23 et seq. OR), etc. Further warranty claims, especially claims for damages, are excluded. 4. The warranty is particularly excluded if: the product has not been properly commissioned or used as per the instructions within the private sector; the product has been used or handled in a way that is advised against or warned against in the instruction manual; the product has been improperly handled or maintained, particularly with means or methods that cause physical or superficial damage (e.g., to displays); the type designation and serial number on the product have been changed, deleted, removed, or made illegible in any other way; repairs, adjustments, or modifications to the product have been made by persons or companies not authorized by us; damages have occurred due to external influences (lightning, water, fire, etc.) or improper handling; the product has been used entirely or partially for professional or commercial purposes; the product has reduced performance due to using spare parts and accessories not manufactured by us; improper transport (e.g., with unsuitable packaging) has caused damage or the product has suffered drop damage; contaminations such as strong dust or nicotine deposits in ventilation slots, fans, displays, lamps, etc. impair the functionality of the product. 5. The customer receives further guarantees in the legal sense from VMAX only for specific products and by individual agreement. Manufacturer guarantees remain unaffected by this. Warranty certificate and/or proof of purchase (invoice) must be kept carefully. In the absence of these, all warranty claims become void. 6. The seller assumes no liability for descriptions provided by third parties.
VMAX Global AG Alte Strasse 11 CH-4665 Oftringen Represented by: Dany Dätwiler EUIPO Trademark: W01650951 Contact: Phone: +41 62 511 11 55 Email: service@vmaxglobal.net Legal form: Public limited company under Swiss law CHE-152.315.055
The customer is responsible for the return shipping costs.
1. The customer may return the received goods within two weeks, providing reasons, by returning the goods. The period begins after receipt of the goods. 2. Timely dispatch of the goods or return request suffices to meet the deadline. The return or return request must be sent to: VMAX Global AG Service Center Alte Strasse 11 4665 Oftringen 3. The goods must be returned in the original packaging, complete with all accessories, and include the delivery note and a return declaration. 4. In the case of a valid return, the mutually received performances must be refunded, and any benefits derived (e.g., use advantages) must be returned. We reserve the right to charge a processing fee for the return. In the event of deterioration of the goods, compensation for value may be claimed. This does not apply if the deterioration of the goods is exclusively due to their examination – as would have been possible in a retail outlet. Returns must be sent back to us at the customer's cost and risk. The refund may be withheld until the goods have arrived back with us. 5 Shipping costs for the order are not refunded in the event of a return.
