Delivery time (processing + shipping):up to 7 days. Carrier: Tempo Post Bulky products: Delivery at the foot of the building or to the floor/apartment Customs duties are covered by us, so no additional costs will be charged to you.
For products purchased on decathlon.ch, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. Depending on the evaluation of the defect that will be carried out by the seller, the product can be repaired, replaced or refunded. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Wolf Oaks Limited VAT GB521166130 Eori 047015834000
Refunds for returned and compliant products will be made within 4 days of the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are at the customer's expense. We will organize the return shipping or provide a prepaid return label, and a return fee of CHF 49.- will be deducted directly from your refund. Example: For a product priced at CHF 200.-, we refund CHF 151.-.
30 days from the date of delivery of the order by the carrier. Information on the condition of the product: new. Packaging information: product packaged in original packaging. Return address: 409, 7 Windsor Square, London, SE18 6XR, UK. Information on the reason for the return. The maximum refund period from delivery by the carrier is 4 calendar days. The refund will be made using the same means of payment used for the purchase. To return a product, please register your return in your Decathlon customer account under «My Purchases» Standard returns: For standard parcels we will provide a prepaid return label. A return fee of CHF 7.- will be deducted directly from your refund. Bulky item returns: For bulky items (e.g. particularly large or heavy products, above 30kg), we also offer a return solution. We will organize the return shipping or provide a prepaid return label, and a return fee of CHF 49.- will be deducted directly from your refund. Example: For a product priced at CHF 200.-, we refund CHF 151.-. Please ensure the item is returned in perfect condition, and include all required documents inside the package.
