Return shipping costs are the responsibility of the customer. Return shipping costs (return address in Switzerland and outside Switzerland): CHF 49 To exercise their right of withdrawal and return the product, the buyer must inform Bike Ocasión of their decision within thirty (30) days of receiving the product by calling +33 1 84 80 36 29. In their notification, the buyer must provide all the information necessary to process the return (identity and contact details, purchase and delivery dates, product description or receipt, etc.). After this thirty (30) calendar day period without receipt of this notification, Bike Ocasión will not accept any returns due to withdrawal.
Company Name: Bike Ocasion SL Trading Name: Zyclora Tax Identification Number: B66443060 Registered Office: Carretera de Castellar, 540. 08227 Terrassa (Barcelona) Email: administrationb2b@zyclora.eu Contact Number: +33 1 84 80 36 29 Customer Service Hours: Monday to Friday: 10:00 AM - 6:30 PM Legal Representative: Juan Domingo Carretero Jiménez
Upon receipt of the returned product at our offices located at Carrer Solsona 83 08227 Terrassa (Barcelona, Spain), we undertake to refund the purchase amount within 4 working days.
30 days from the date of delivery of the order by the carrier. Return shipping costs are the responsibility of the customer. Exchanges and returns of products sold by Zyclora / Bike Ocasión in Decathlon stores or warehouses are not accepted. Product condition: refurbished Packaging: in Zyclora packaging Return address: Carrer Solsona 83, 08227 Terrassa (Spain) Reason for return: the product differs significantly from the description on the Decathlon website / the product arrived damaged due to shipping / etc. No returns will be accepted without the original packaging or if it is visibly damaged. For electric bikes, the mileage must not exceed 20 km at the time of delivery. The bike must be in the same cosmetic and functional condition as upon delivery. Returns will not be accepted if the bicycle shows additional signs of use or if any components are no longer functioning correctly. The maximum refund processing time is 4 calendar days from the date the order is delivered to the carrier. The refund will be issued via the same payment method used for the order. A) If the package does not contain a return label: Log in to your customer account on decathlon.ch and click on "My Purchases." Select the order you wish to return. Under "Order Details," click on "Create a Return/Exchange." You can then request a return label or further instructions from the sales associate. Our customer service team will provide you with all the necessary information for the return within 48 business hours. B) If a return label is included: Carefully pack the items in their original packaging. Attach the return label clearly to the package. Send the package to the return address indicated above.
Products purchased on decathlon.ch are covered by a two-year warranty from the date of delivery. This warranty applies if the defect is due to normal use or a manufacturing defect. Depending on the seller's assessment of the defect, the product may be repaired, replaced, or refunded. Please include all documents necessary to activate the warranty or for a possible warranty extension (purchase invoice, photos, audio clips, etc.). All used and refurbished bicycles have a 1-year warranty, and new bicycles have a 3-year warranty.
Delivery time (processing + shipping): 5 to 10 business days. Carrier: DHL Large items: Home delivery We cover customs fees; you will not be charged any additional fees.
